For more than six years, Maersk and MatchBox Exchange have formed a successful partnership that spans multiple markets. It all began in Australia back in 2017, and since then, this collaboration has generated numerous benefits for transport companies, exporters, and importers alike. In this case study, we’ll explore how MatchBox Exchange’s platform for Exchanges and Re-Uses has significantly reduced costs and increased productivity in the Australian market. Exchanges – Western Australia (WA) Parties involved 1. Grain exporters 2. Transport companies 3. Maersk and MatchBox Exchange (MB) What is happening? Currently, we have shippers sourcing units directly from others in WA via the Exchange feature. This involves the following process: A) Export shippers (or their subcontracted transport company) make an Exchange post once they get an active release number.This then, informs others that this party is looking for X units by a specified date, dropped off to a specified location. B) Other transport companies needing to dehire these units will then offer, and subsequently, Exchange these units with the exporting party. This helps users leverage each other’s import and export mix to still cut out the empty depots in cases where they can’t make a Re-Use amongst their own business mix…
What makes customers stay loyal to a brand?
Customers are the foundation of any business. A company’s ability to attract and retain customers is crucial to its success. In this blogpost, we’ll explore the reasons behind loyalty to a company or a brand. We’ll also shed some light on why customers keep coming back to MatchBox Exchange (MB). So, why do customers stay? In one word: value. Customers want to feel like they’re getting something worth their money, whether it’s a product, a service, or good customer experience. They’ll stick with businesses that provide them with what they need. To stand out from the competition, they need to offer something of value or a unique selling proposition that their customers can’t find anywhere else. Customers are also more likely to continue doing business with a company where their needs are well looked after. Good customer service plays a big role in this. By offering a high level of support and assistance, responsiveness to customers’ needs, and quick and efficient resolution of issues – businesses can create loyal relationships that last for years. More often than not, customers also stay because of trust and familiarity. They will support a company that they know will provide quality products or services…