Here we are at the start of a new year and it’s always a good time for reflection and to set new goals. There is no doubt the last two years have arguably been the most challenging years we’ve ever seen and although we still have some challenges ahead of us, I’m optimistic that 2022 will be a better year for our industry and our customers. Here at MatchBox Exchange (MB), we believe the role we play within our industry is not only to provide innovative digital solutions for the container logistics industry, but to also help the industry adopt new thinking and new operating models that will deliver a better, faster, and smarter transport network. Offering smart digital products and services is one part of the solution but without adopting the right mindset it’s very likely you will not fully exploit the benefits these tools can offer your business. We call this mindset “THE MATCHBOX EXCHANGE MINDSET.” So, what is it exactly? Well before I get into explaining what it is, let me paint a picture of the current challenges faced by our industry and how adopting the MatchBox Exchange mindset can help. Today the container logistics industry is facing major challenges…
Our top priority is to provide customers with immediate assistance
It takes more than a great idea and some capital to get a business off the ground. Excellent customer service needs to be part of a company’s DNA from day one. At MatchBox Exchange, meeting customers’ satisfaction is paramount and, that’s why top-notch customer support has been an integral part of our success from the very beginning. On the ball and ready to help, our team provides coverage across time zones and assists each customer with a smile. Here’s an insightful interview with our Head of Operations, Yogi Sharma and Operations and Customer Support in charge, Srishti Kalyankar. Why is good customer support important for any company? In a company, the customer support team bridges the gap between the product and the customer. All of us have experienced bad customer service at one point or another. Good customer support is accessible and reliable. The customer must feel confident enough to ask questions and trust the team to provide satisfactory answers. A hands-on customer support team is necessary to build a loyal customer base and maintain the company’s reputation. How does the MatchBox Exchange customer support work? What makes it different from any other customer support team? Anytime we receive customer queries, we follow simple steps to…