MATCHBOX Exchange Pty Ltd (ACN 612 365 796) respects your privacy. This Privacy Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. It applies to us and our related entities located in Australia.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
What is Personal Information and how do we collect it?
Personal Information is information or an opinion about an identifiable individual. Examples of Personal Information we collect include: names, usernames, job titles, usage of the systems we manage, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and by email, via our website and website application, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
How do we use and disclose Personal Information?
We collect your Personal Information for the primary purpose of providing our services to you and to our clients, providing information to our clients, suppliers and intermediaries in the course of operating our services, and for marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by using the “unsubscribe” function in a communication, or contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. If you are an employee or representative of one of our current or prospective clients or suppliers, we will usually only collect whatever Personal Information is provided to us by you or your employer in the course of dealing with us, and use it only for the purpose of those dealings.
You are under no obligation to provide your Personal Information to us. However, without receiving certain information from you, we may not be able to provide our services to you or any other relevant customer.
Use of our website
When you visit our website, and the platforms and systems accessed through it, we may automatically collect information about you, including details of access, IP addresses, web statistics and other information which is required to ensure that the site and systems are functioning properly.
When you visit our website, the server may attach a “cookie” to your computer’s memory. A “cookie” assists us to store information about how visitors to our website use it and to make assumptions about what information may be of most interest to you. Cookies and the data associated with them do not generally include personal identifiers, but they may be used, stored and analysed in our IT systems and by the hosts for our servers and network. It is possible that Personal Information will be captured in those processes. Your computer, server host or IT provider may allow you to configure your web usage and profile to manage what information is captured when using our website.
Collection from Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
- Your Personal Information may be disclosed in a number of circumstances including the following:
- To our related parties, contractors, service providers and suppliers we use to support the operations of our business;
- To our other clients and intermediaries that may need to deal with you for purposes consistent with our business;
- Where you consent to the use or disclosure; and
- Where required or authorised by law.
Otherwise, we do not sell, trade or transfer Personal Information.
Disclosure outside Australia
We have business operations in Australia, Singapore, New Zealand and other countries, and as a global transportation logistics business we regularly deal with clients, intermediaries and suppliers based all over the world. We exchange information including Personal Information with those entities. We will make reasonable efforts to require recipients of Personal Information to comply with the same standards set out in this Privacy Policy and the APPs.
European Union General Data Protection Regulation
If you are a citizen of a European Union (EU) country or we collect personal data about you from a source in the EU, we aim to provide the standards of privacy protection required by the EU’s General Data Protection Regulation (GDPR) from 25 May 2018. Additionally, EU based organisations that share subject data with us may require that we meet GDPR standards. Our commitments in this Policy are generally consistent with the GDPR requirements applying to a Controller of subject data, and where required we will meet GDPR obligations in full. If you have a query about your rights or our obligations for GDPR purposes, please contact us.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information (unless we are required or authorised by law to retain it). How ever, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of seven years.
Access to your Personal Information
You may access the Personal Information we hold about you and require us to update and/or correct it if it is wrong or out of date, subject to certain exceptions. If you wish to access your Personal Information, please contact us on the details below.
MATCHBOX Exchange Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy or how we have handled your Personal Information, please contact us at:
MATCHBOX Exchange Pty Ltd120 Spencer Street, Melbourne, VIC 3000help@matchboxexchange.com+61 1300 919 649 (AU)
If you are not satisfied with how we handle your complaint or enquiry, you may contact your Information Commissioner or equivalent in your local jurisdiction.
www.oaic.gov.au1300 363 992;enquiries@oaic.gov.au.
MATCHBOX Exchange Pty Ltd (ACN 612 365 796) respects your privacy. This Privacy Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. It applies to us and our related entities located in Australia.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) and will comply(to the extent we are carrying on business in New Zealand) with the Privacy Act 1993 (New Zealand). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au. A summary of the New Zealand privacy principles may be obtained from the website of the New Zealand Privacy Commissioner at https://privacy.org.nz/the-privacy-act-and-codes/privacy-principles/.
What is Personal Information and how do we collect it?
Personal Information is information or an opinion about an identifiable individual. Examples of Personal Information we collect include: names, usernames, job titles, usage of the systems we manage, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and by email, via our website and website application, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
How do we use and disclose Personal Information?
We collect your Personal Information for the primary purpose of providing our services to you and to our clients, providing information to our clients, suppliers and intermediaries in the course of operating our services, and for marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by using the “unsubscribe” function in a communication, or contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. If you are an employee or representative of one of our current or prospective clients or suppliers, we will usually only collect whatever Personal Information is provided to us by you or your employer in the course of dealing with us, and use it only for the purpose of those dealings.
You are under no obligation to provide your Personal Information to us. However, without receiving certain information from you, we may not be able to provide our services to you or any other relevant customer.
Use of our website
When you visit our website, and the platforms and systems accessed through it, we may automatically collect information about you, including details of access, IP addresses, web statistics and other information which is required to ensure that the site and systems are functioning properly.
When you visit our website, the server may attach a “cookie” to your computer’s memory. A “cookie” assists us to store information about how visitors to our website use it and to make assumptions about what information may be of most interest to you. Cookies and the data associated with them do not generally include personal identifiers, but they may be used, stored and analysed in our IT systems and by the hosts for our servers and network. It is possible that Personal Information will be captured in those processes. Your computer, server host or IT provider may allow you to configure your web usage and profile to manage what information is captured when using our website.
Collection from Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- To our related parties, contractors, service providers and suppliers we use to support the operations of our business;
- To our other clients and intermediaries that may need to deal with you for purposes consistent with our business;
- Where you consent to the use or disclosure; and
- Where required or authorised by law.
Otherwise, we do not sell, trade or transfer Personal Information.
Disclosure outside Australia
We have business operations in Australia, Singapore, New Zealand and other countries, and as a global transportation logistics business we regularly deal with clients, intermediaries and suppliers based all over the world. We exchange information including Personal Information with those entities. We will make reasonable efforts to require recipients of Personal Information to comply with the same standards set out in this Privacy Policy and the APPs.
European Union General Data Protection Regulation
If you are a citizen of a European Union (EU) country or we collect personal data about you from a source in the EU, we aim to provide the standards of privacy protection required by the EU’s General Data Protection Regulation (GDPR) from 25 May 2018. Additionally, EU based organisations that share subject data with us may require that we meet GDPR standards. Our commitments in this Policy are generally consistent with the GDPR requirements applying to a Controller of subject data, and where required we will meet GDPR obligations in full. If you have a query about your rights or our obligations for GDPR purposes, please contact us.
New Zealand
To the extent we are carrying on business in New Zealand, we aim to comply with the 12 privacy principles contained in the Privacy Act 1993 (New Zealand).
A summary of the New Zealand privacy principles may be obtained from the website of the New Zealand Privacy Commissioner at https://privacy.org.nz/the-privacy-act-and-codes/privacy-principles/.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information (unless we are required or authorised by law to retain it). However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of seven years.
Access to your Personal Information
You may access the Personal Information we hold about you and require us to update and/or correct it if it is wrong or out of date, subject to certain exceptions. If you wish to access your Personal Information, please contact us on the details below.
MATCHBOX Exchange Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy or how we have handled your Personal Information, please contact us at:
MATCHBOX Exchange Pty Ltd120 Spencer Street, Melbourne, VIC 3000help@matchboxexchange.com+61 1300 919 649 (AU)
If you are not satisfied with how we handle your complaint or enquiry, you may contact your Information Commissioner or equivalent in your local jurisdiction. www.oaic.gov.au1300 363 992;enquiries@oaic.gov.au.
MATCHBOX Exchange Pty Ltd (ACN 612 365 796) and MATCHBOXExchange Pte Limited (UEN 201940877K ) and their subsidiaries and affiliates (“MATCHBOX Exchange”) respect your privacy. This Privacy Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. It applies to us and our related entities located in Australia and Singapore.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) and will comply with the Privacy Act 1988 (Cth) (Australia), the Personal Data Protection Act 2012 (PDPA) (Singapore), the Data Privacy Act of 2012 (DPA) (Philippines), the Personal Data Protection Act 2010 (PDPA) (Malaysia), and the Personal Data Protection Act B.E. 2562 of Thailand (Thailand PDPA) and relevant laws of your home jurisdiction (“Applicable Laws”) (to the extent it is required to do so under such legislation) when we process (meaning the performance of one or some operations of collecting, editing, utilizing, storing, providing, sharing or spreading personal information in cyberspace for commercial purposes) your personal data. The Applicable Laws govern the way in which we collect, process, use, disclose, store, secure, transfer and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au. A copy of the PDPA (Singapore) may be obtained from the website of the Singapore Personal Data Protection Commission at www.pdpc.gov.sg. A copy of the DPA (Philippines) may be obtained from the website of the Philippines? National Privacy Commission at www.privacy.gov.ph. A copy of the PDPA (Malaysia) may be obtained from the website of the Malaysian Personal Data Protection Department at www.pdp.gov.my/jpdpv2/?lang=en. Copies of legal instruments on data protection and privacy of Vietnam may be found on the website of Vietnam’s Authority of Broadcasting and Electronic Information at http://abei.gov.vn/van-ban-qppl/10089.
What is Personal Information and how do we collect it?
Personal Information is information or an opinion about an identifiable individual. Examples of Personal Information we collect include: names, usernames, job titles, usage of the systems we manage, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and by email, via our website and website application, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
By your clear and explicit consent, visiting our websites, website applications, creating an account with us, contacting us and/or using our services you consent to the collection, use and transfer of your Personal Information including transfer to places other than the place of collection in accordance with this Privacy Policy.
How do we process, use and/or disclose Personal Information?
We collect and/or process your Personal Information in both electronic format or such other format otherwise deemed appropriate by the MATCHBOX Exchange group of companies and its authorized third parties for the primary purpose of providing our services to you and to our clients, providing information to our clients, suppliers and intermediaries in the course of operating our services, and for marketing. You hereby agree that we may also process and/or use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by using the “unsubscribe” function in a communication, or contacting us in writing.
Before we collect and/or process Personal Information we will explain to you which information will be collected, where information will be processed, why we are collecting the information and how we process and/or plan to use it and we will inform you about your rights in relation to our collection, use and disclosure of your Personal Information and the period for us to retain your Personal Information. If you are an employee or representative of one of our current or prospective clients or suppliers, we will usually only collect whatever Personal Information is provided to us by you or your employer in the course of dealing with us, and use it only for the purpose of those dealings.
You are under no obligation to provide your Personal Information to us. However, without receiving certain information from you, we may not be able to provide our services to you or the customer or entity that you represent.
Use of our website
When you visit our website, and the platforms and systems accessed through it, we may automatically collect information about you, including details of access, IP addresses, web statistics and other information which is required to ensure that the site and systems are functioning properly.
When you visit our website, the server may attach a “cookie” to your computer’s memory. A “cookie” assists us to store information about how visitors to our website use it and to make assumptions about what information may be of most interest to you. Cookies and the data associated with them do not generally include personal identifiers, but they may be used, stored and analysed in our IT systems and by the hosts for our servers and network. It is possible that Personal Information will be captured in those processes. Your computer, server host or IT provider may allow you to configure your web usage and profile to manage what information is captured when using our website.
Collection from Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. If you provide us with the Personal Information of any other individual, you confirm that you have notified that individual of the purposes to which you are providing us with that individual’s Personal Information and that you have obtained that individual’s consent to providing us with that Personal Information. If we collect your Personal Information from a third party source without your consent, we will inform you of the name and other details of such third party source.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- To our related parties, contractors, service providers and suppliers we use to support the operations of our business;
- To our other clients and intermediaries that may need to deal with you for purposes consistent with our business;
- Where you consent to the use or disclosure; and
- Where required or authorised by law.
Otherwise, we do not sell, trade or transfer Personal Information.
Disclosure and/or transfer outside your home jurisdiction
Your personal information is not made available to any third parties outside of the MATCHBOX Exchange group, except to authorized service providers that need to process such information to provide the commissioned services or to other third parties as permitted or required by Applicable Laws or an authorized authority’s decision.
We have business operations in Australia, Singapore, New Zealand and other countries, and as a global transportation logistics business we regularly deal with clients, intermediaries and suppliers based all over the world. We exchange information including Personal Information with those entities for the purposes set out in this Privacy Policy. We will make reasonable efforts to require recipients of Personal Information to comply with the same standards set out in this Privacy Policy and the Applicable Laws so as to provide you with a standard of protection gives sufficient protection to your Personal Information and that is at least comparable to the protection of your home jurisdiction except for some transfers allowed or required by Applicable Laws.
European Union General Data Protection Regulation
If you are a citizen of a European Union (EU) country or we collect personal data about you from a source in the EU, we aim to provide the standards of privacy protection required by the EU’s General Data Protection Regulation (GDPR) from 25 May 2018. Additionally, EU based organisations that share subject data with us may require that we meet GDPR standards. Our commitments in this Policy are generally consistent with the GDPR requirements applying to a Controller of subject data, and where required we will meet GDPR obligations in full. If you have a query about your rights or our obligations for GDPR purposes, please contact us.
Storage and security of Personal Information
Since MATCHBOX Exchange relies on a group-wide data processing system to process personal data relating to its employees, contractors, agents, customers, vendors; your personal information may – in the context of the above-mentioned purposes of data processing – also be stored in and transferred to the MATCHBOX Exchange group’s and its service provider’s locations abroad, if necessary.
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced necessary and appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents is only on a need-to-know basis.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
Your Personal Information will be kept for an appropriate period of time considered by the MATCHBOX Exchange group as suitable for our purposes set forth herein and will be deleted upon expiry of this period, unless otherwise permitted or required by Applicable Laws. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information (unless we are required or authorised by law to retain it).
Your rights and choices regarding, and access, to your Personal Information
You may access the Personal Information we hold about you and require us to update and/or correct it if it is wrong or out of date, or delete, subject to certain exceptions to safeguard the public interest (e.g. the prevention or detection of crime), our interests (e.g. the maintenance of legal privilege) or technical reasons. If you wish to access your Personal Information, please contact us on the details below.
We will endeavour to provide a complete list of your Personal Information, correct or delete your Personal Information on receipt of your request. We may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information and will implement your request or let you exercise any of these rights in most cases in a timely manner.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
You may withdraw your consent for us to retain your Personal Information anytime you like, except only in case your consent withdrawal is restricted by Applicable Laws.
Policy Updates
This Policy may change from time to time and is available on our website. Your continued use of the website, website applications, and our services after any such changes are notified to you constitutes your agreement to this Privacy Policy as amended.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy or how we have handled your Personal Information, please contact us at:
MATCHBOX Exchange Pte LtdCentennial Tower, Level 18, 3 Temasek Avenue 039190
MATCHBOX Exchange Pty Ltd120 Spencer Street, Melbourne, VIC 3000
help@matchboxexchange.com
If you are not satisfied with how we handle your complaint or enquiry, you may contact one or more of the following bodies:
Australia
Office of the Australian Information Commissionerwww.oaic.gov.au1300 363 992enquiries@oaic.gov.au
Singapore
Singapore Personal Data Protection Commissionhttps://www.pdpc.gov.sg/Individuals/Complaints-and-Reviews/Report-a-Personal-Data-Protection-Concern/Personal-Data-Protection-Complaint+65 5377 3131
Philippines
Philippine National Privacy Commissionhttps://www.privacy.gov.ph+632 8234-2228info@privacy.gov.ph
MalaysiaMalaysian Personal Data Protection Departmenthttps://www.pdp.gov.my/jpdpv2/?lang=en+603-8000 8000
Thailand
PDPA Expert Committee at the Office of the Personal Data Protection Committee.
Vietnam
Vietnam Competition and Consumer Protection Agency (amongst others).
MATCHBOX Exchange Pty Ltd (ACN 612 365 796) and MATCHBOXExchange Pte Limited (UEN 201940877K ) and their subsidiaries and affiliates (“MATCHBOX Exchange”) respect your privacy. This Privacy Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. It applies to us and our related entities located in Australia and Singapore.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) and will comply with the Privacy Act 1988 (Cth) (Australia), the Personal Data Protection Act 2012 (PDPA) (Singapore), the Data Privacy Act of 2012 (DPA) (Philippines), the Personal Data Protection Act 2010 (PDPA) (Malaysia), and the Personal Data Protection Act B.E. 2562 of Thailand (Thailand PDPA) and relevant laws of your home jurisdiction (“Applicable Laws”) (to the extent it is required to do so under such legislation) when we process (meaning the performance of one or some operations of collecting, editing, utilizing, storing, providing, sharing or spreading personal information in cyberspace for commercial purposes) your personal data. The Applicable Laws govern the way in which we collect, process, use, disclose, store, secure, transfer and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au. A copy of the PDPA (Singapore) may be obtained from the website of the Singapore Personal Data Protection Commission at www.pdpc.gov.sg. A copy of the DPA (Philippines) may be obtained from the website of the Philippines? National Privacy Commission at www.privacy.gov.ph. A copy of the PDPA (Malaysia) may be obtained from the website of the Malaysian Personal Data Protection Department at www.pdp.gov.my/jpdpv2/?lang=en. Copies of legal instruments on data protection and privacy of Vietnam may be found on the website of Vietnam’s Authority of Broadcasting and Electronic Information at http://abei.gov.vn/van-ban-qppl/10089.
What is Personal Information and how do we collect it?
Personal Information is information or an opinion about an identifiable individual. Examples of Personal Information we collect include: names, usernames, job titles, usage of the systems we manage, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and by email, via our website and website application, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
By your clear and explicit consent, visiting our websites, website applications, creating an account with us, contacting us and/or using our services you consent to the collection, use and transfer of your Personal Information including transfer to places other than the place of collection in accordance with this Privacy Policy.
How do we process, use and/or disclose Personal Information?
We collect and/or process your Personal Information in both electronic format or such other format otherwise deemed appropriate by the MATCHBOX Exchange group of companies and its authorized third parties for the primary purpose of providing our services to you and to our clients, providing information to our clients, suppliers and intermediaries in the course of operating our services, and for marketing. You hereby agree that we may also process and/or use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by using the “unsubscribe” function in a communication, or contacting us in writing.
Before we collect and/or process Personal Information we will explain to you which information will be collected, where information will be processed, why we are collecting the information and how we process and/or plan to use it and we will inform you about your rights in relation to our collection, use and disclosure of your Personal Information and the period for us to retain your Personal Information. If you are an employee or representative of one of our current or prospective clients or suppliers, we will usually only collect whatever Personal Information is provided to us by you or your employer in the course of dealing with us, and use it only for the purpose of those dealings. You are under no obligation to provide your Personal Information to us. However, without receiving certain information from you, we may not be able to provide our services to you or the customer or entity that you represent.
Use of our website
When you visit our website, and the platforms and systems accessed through it, we may automatically collect information about you, including details of access, IP addresses, web statistics and other information which is required to ensure that the site and systems are functioning properly.
When you visit our website, the server may attach a “cookie” to your computer’s memory. A “cookie” assists us to store information about how visitors to our website use it and to make assumptions about what information may be of most interest to you. Cookies and the data associated with them do not generally include personal identifiers, but they may be used, stored and analysed in our IT systems and by the hosts for our servers and network. It is possible that Personal Information will be captured in those processes. Your computer, server host or IT provider may allow you to configure your web usage and profile to manage what information is captured when using our website.
Collection from Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. If you provide us with the Personal Information of any other individual, you confirm that you have notified that individual of the purposes to which you are providing us with that individual’s Personal Information and that you have obtained that individual’s consent to providing us with that Personal Information. If we collect your Personal Information from a third party source without your consent, we will inform you of the name and other details of such third party source.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- To our related parties, contractors, service providers and suppliers we use to support the operations of our business;
- To our other clients and intermediaries that may need to deal with you for purposes consistent with our business;
- Where you consent to the use or disclosure; and
- Where required or authorised by law.
Otherwise, we do not sell, trade or transfer Personal Information.
Disclosure and/or transfer outside your home jurisdiction
Your personal information is not made available to any third parties outside of the MATCHBOX Exchange group, except to authorized service providers that need to process such information to provide the commissioned services or to other third parties as permitted or required by Applicable Laws or an authorized authority’s decision.
We have business operations in Australia, Singapore, New Zealand and other countries, and as a global transportation logistics business we regularly deal with clients, intermediaries and suppliers based all over the world. We exchange information including Personal Information with those entities for the purposes set out in this Privacy Policy. We will make reasonable efforts to require recipients of Personal Information to comply with the same standards set out in this Privacy Policy and the Applicable Laws so as to provide you with a standard of protection gives sufficient protection to your Personal Information and that is at least comparable to the protection of your home jurisdiction except for some transfers allowed or required by Applicable Laws.
European Union General Data Protection Regulation
If you are a citizen of a European Union (EU) country or we collect personal data about you from a source in the EU, we aim to provide the standards of privacy protection required by the EU’s General Data Protection Regulation (GDPR) from 25 May 2018. Additionally, EU based organisations that share subject data with us may require that we meet GDPR standards. Our commitments in this Policy are generally consistent with the GDPR requirements applying to a Controller of subject data, and where required we will meet GDPR obligations in full. If you have a query about your rights or our obligations for GDPR purposes, please contact us.
Storage and security of Personal Information
Since MATCHBOX Exchange relies on a group-wide data processing system to process personal data relating to its employees, contractors, agents, customers, vendors; your personal information may – in the context of the above-mentioned purposes of data processing – also be stored in and transferred to the MATCHBOX Exchange group’s and its service provider’s locations abroad, if necessary.
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced necessary and appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents is only on a need-to-know basis.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
Your Personal Information will be kept for an appropriate period of time considered by the MATCHBOX Exchange group as suitable for our purposes set forth herein and will be deleted upon expiry of this period, unless otherwise permitted or required by Applicable Laws. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information (unless we are required or authorised by law to retain it).
Your rights and choices regarding, and access, to your Personal Information
You may access the Personal Information we hold about you and require us to update and/or correct it if it is wrong or out of date, or delete, subject to certain exceptions to safeguard the public interest (e.g. the prevention or detection of crime), our interests (e.g. the maintenance of legal privilege) or technical reasons. If you wish to access your Personal Information, please contact us on the details below.
We will endeavour to provide a complete list of your Personal Information, correct or delete your Personal Information on receipt of your request. We may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information and will implement your request or let you exercise any of these rights in most cases in a timely manner.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
You may withdraw your consent for us to retain your Personal Information anytime you like, except only in case your consent withdrawal is restricted by Applicable Laws.
Policy Updates
This Policy may change from time to time and is available on our website. Your continued use of the website, website applications, and our services after any such changes are notified to you constitutes your agreement to this Privacy Policy as amended.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy or how we have handled your Personal Information, please contact us at:
MATCHBOX Exchange Pte LtdCentennial Tower, Level 18, 3 Temasek Avenue 039190
MATCHBOX Exchange Pty Ltd120 Spencer Street, Melbourne, VIC 3000
help@matchboxexchange.com
If you are not satisfied with how we handle your complaint or enquiry, you may contact one or more of the following bodies:
Australia
Office of the Australian Information Commissionerwww.oaic.gov.au1300 363 992enquiries@oaic.gov.au
Singapore
Singapore Personal Data Protection Commissionhttps://www.pdpc.gov.sg/Individuals/Complaints-and-Reviews/Report-a-Personal-Data-Protection-Concern/Personal-Data-Protection-Complaint+65 5377 3131
Philippines
Philippine National Privacy Commissionhttps://www.privacy.gov.ph+632 8234-2228info@privacy.gov.ph
Malaysia
Malaysian Personal Data Protection Departmenthttps://www.pdp.gov.my/jpdpv2/?lang=en+603-8000 8000
Thailand
PDPA Expert Committee at the Office of the Personal Data Protection Committee.
VietnamVietnam Competition and Consumer Protection Agency (amongst others).
Vietnam
Vietnam Competition and Consumer Protection Agency (amongst others).
MATCHBOX Exchange Pty Ltd (ACN 612 365 796) and MATCHBOXExchange Pte Limited (UEN 201940877K ) and their subsidiaries and affiliates (“MATCHBOX Exchange”) respect your privacy. This Privacy Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. It applies to us and our related entities located in Australia and Singapore.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) and will comply with the Privacy Act 1988 (Cth) (Australia), the Personal Data Protection Act 2012 (PDPA) (Singapore), the Data Privacy Act of 2012 (DPA) (Philippines), the Personal Data Protection Act 2010 (PDPA) (Malaysia), and the Personal Data Protection Act B.E. 2562 of Thailand (Thailand PDPA) and relevant laws of your home jurisdiction (“Applicable Laws”) (to the extent it is required to do so under such legislation) when we process (meaning the performance of one or some operations of collecting, editing, utilizing, storing, providing, sharing or spreading personal information in cyberspace for commercial purposes) your personal data. The Applicable Laws govern the way in which we collect, process, use, disclose, store, secure, transfer and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au. A copy of the PDPA (Singapore) may be obtained from the website of the Singapore Personal Data Protection Commission at www.pdpc.gov.sg. A copy of the DPA (Philippines) may be obtained from the website of the Philippines? National Privacy Commission at www.privacy.gov.ph. A copy of the PDPA (Malaysia) may be obtained from the website of the Malaysian Personal Data Protection Department at www.pdp.gov.my/jpdpv2/?lang=en. Copies of legal instruments on data protection and privacy of Vietnam may be found on the website of Vietnam’s Authority of Broadcasting and Electronic Information at http://abei.gov.vn/van-ban-qppl/10089.
What is Personal Information and how do we collect it?
Personal Information is information or an opinion about an identifiable individual. Examples of Personal Information we collect include: names, usernames, job titles, usage of the systems we manage, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and by email, via our website and website application, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
By your clear and explicit consent, visiting our websites, website applications, creating an account with us, contacting us and/or using our services you consent to the collection, use and transfer of your Personal Information including transfer to places other than the place of collection in accordance with this Privacy Policy.
How do we process, use and/or disclose Personal Information?
We collect and/or process your Personal Information in both electronic format or such other format otherwise deemed appropriate by the MATCHBOX Exchange group of companies and its authorized third parties for the primary purpose of providing our services to you and to our clients, providing information to our clients, suppliers and intermediaries in the course of operating our services, and for marketing. You hereby agree that we may also process and/or use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by using the “unsubscribe” function in a communication, or contacting us in writing.
Before we collect and/or process Personal Information we will explain to you which information will be collected, where information will be processed, why we are collecting the information and how we process and/or plan to use it and we will inform you about your rights in relation to our collection, use and disclosure of your Personal Information and the period for us to retain your Personal Information. If you are an employee or representative of one of our current or prospective clients or suppliers, we will usually only collect whatever Personal Information is provided to us by you or your employer in the course of dealing with us, and use it only for the purpose of those dealings.
You are under no obligation to provide your Personal Information to us. However, without receiving certain information from you, we may not be able to provide our services to you or the customer or entity that you represent.
Use of our website
When you visit our website, and the platforms and systems accessed through it, we may automatically collect information about you, including details of access, IP addresses, web statistics and other information which is required to ensure that the site and systems are functioning properly.
When you visit our website, the server may attach a “cookie” to your computer’s memory. A “cookie” assists us to store information about how visitors to our website use it and to make assumptions about what information may be of most interest to you. Cookies and the data associated with them do not generally include personal identifiers, but they may be used, stored and analysed in our IT systems and by the hosts for our servers and network. It is possible that Personal Information will be captured in those processes. Your computer, server host or IT provider may allow you to configure your web usage and profile to manage what information is captured when using our website.
Collection from Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. If you provide us with the Personal Information of any other individual, you confirm that you have notified that individual of the purposes to which you are providing us with that individual’s Personal Information and that you have obtained that individual’s consent to providing us with that Personal Information. If we collect your Personal Information from a third party source without your consent, we will inform you of the name and other details of such third party source.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- To our related parties, contractors, service providers and suppliers we use to support the operations of our business;
- To our other clients and intermediaries that may need to deal with you for purposes consistent with our business;
- Where you consent to the use or disclosure; and
- Where required or authorised by law.
Otherwise, we do not sell, trade or transfer Personal Information.
Disclosure and/or transfer outside your home jurisdiction
Your personal information is not made available to any third parties outside of the MATCHBOX Exchange group, except to authorized service providers that need to process such information to provide the commissioned services or to other third parties as permitted or required by Applicable Laws or an authorized authority’s decision.
We have business operations in Australia, Singapore, New Zealand and other countries, and as a global transportation logistics business we regularly deal with clients, intermediaries and suppliers based all over the world. We exchange information including Personal Information with those entities for the purposes set out in this Privacy Policy. We will make reasonable efforts to require recipients of Personal Information to comply with the same standards set out in this Privacy Policy and the Applicable Laws so as to provide you with a standard of protection gives sufficient protection to your Personal Information and that is at least comparable to the protection of your home jurisdiction except for some transfers allowed or required by Applicable Laws.
European Union General Data Protection Regulation
If you are a citizen of a European Union (EU) country or we collect personal data about you from a source in the EU, we aim to provide the standards of privacy protection required by the EU’s General Data Protection Regulation (GDPR) from 25 May 2018. Additionally, EU based organisations that share subject data with us may require that we meet GDPR standards. Our commitments in this Policy are generally consistent with the GDPR requirements applying to a Controller of subject data, and where required we will meet GDPR obligations in full. If you have a query about your rights or our obligations for GDPR purposes, please contact us.
Storage and security of Personal Information
Since MATCHBOX Exchange relies on a group-wide data processing system to process personal data relating to its employees, contractors, agents, customers, vendors; your personal information may – in the context of the above-mentioned purposes of data processing – also be stored in and transferred to the MATCHBOX Exchange group’s and its service provider’s locations abroad, if necessary.
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced necessary and appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents is only on a need-to-know basis.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
Your Personal Information will be kept for an appropriate period of time considered by the MATCHBOX Exchange group as suitable for our purposes set forth herein and will be deleted upon expiry of this period, unless otherwise permitted or required by Applicable Laws. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information (unless we are required or authorised by law to retain it)
Your rights and choices regarding, and access, to your Personal Information
You may access the Personal Information we hold about you and require us to update and/or correct it if it is wrong or out of date, or delete, subject to certain exceptions to safeguard the public interest (e.g. the prevention or detection of crime), our interests (e.g. the maintenance of legal privilege) or technical reasons. If you wish to access your Personal Information, please contact us on the details below.
We will endeavour to provide a complete list of your Personal Information, correct or delete your Personal Information on receipt of your request. We may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information and will implement your request or let you exercise any of these rights in most cases in a timely manner..
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
You may withdraw your consent for us to retain your Personal Information anytime you like, except only in case your consent withdrawal is restricted by Applicable Laws.
Policy Updates
This Policy may change from time to time and is available on our website. Your continued use of the website, website applications, and our services after any such changes are notified to you constitutes your agreement to this Privacy Policy as amended.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy or how we have handled your Personal Information, please contact us at:
MATCHBOX Exchange Pte LtdCentennial Tower, Level 18, 3 Temasek Avenue 039190
MATCHBOX Exchange Pty Ltd120 Spencer Street, Melbourne, VIC 3000
help@matchboxexchange.com
If you are not satisfied with how we handle your complaint or enquiry, you may contact one or more of the following bodies:
Australia
Office of the Australian Information Commissionerwww.oaic.gov.au1300 363 992enquiries@oaic.gov.au
Singapore
Singapore Personal Data Protection Commissionhttps://www.pdpc.gov.sg/Individuals/Complaints-and-Reviews/Report-a-Personal-Data-Protection-Concern/Personal-Data-Protection-Complaint+65 5377 3131
Philippines
Philippine National Privacy Commissionhttps://www.privacy.gov.ph+632 8234-2228info@privacy.gov.ph
Malaysia
Malaysian Personal Data Protection Departmenthttps://www.pdp.gov.my/jpdpv2/?lang=en+603-8000 8000
Thailand
PDPA Expert Committee at the Office of the Personal Data Protection Committee.
VietnamVietnam Competition and Consumer Protection Agency (amongst others).
Vietnam
Vietnam Competition and Consumer Protection Agency (amongst others).
MATCHBOX Exchange Pty Ltd (ACN 612 365 796) และ MATCHBOXExchange Pte Limited (UEN 201940877K) รวมทั้งบริษัทลูกและบริษัทในเครือ (“MATCHBOX Exchange”) ให้ความเคารพต่อความเป็นส่วนตัวของท่าน นโยบายความเป็นส่วนตัวฉบับนี้จะสรุปเกี่ยวกับภาระหน้าที่อย่างต่อเนื่องของเราที่มีต่อท่านในเรื่องวิธีการจัดการข้อมูลส่วนตัวของท่าน นโยบายนี้ใช้ในบริษัทเราและองค์กรที่เกี่ยวข้องของเราที่ตั้งอยู่ในประเทศออสเตรเลียและสิงคโปร์.
เราเลือกใช้หลักการความเป็นส่วนตัวของออสเตรเลีย (APPs) ที่บัญญัติไว้ในกฎหมายความเป็นส่วนตัวปี 1988 (Cth) (กฎหมายความเป็นส่วนตัว) และสอดคล้องกับกฎหมายความเป็นส่วนตัวปี 1988 (Cth) (ออสเตรเลีย) กฎหมายปกป้องข้อมูลส่วนตัวปี 2012 (PDPA) (สิงคโปร์) กฎหมายความเป็นส่วนตัวทางข้อมูลปี 2012 (DPA) (ฟิลิปปินส์) กฎหมายปกป้องข้อมูลส่วนตัวปี 2010 (PDPA) (มาเลเซีย) และพระราชบัญญัติคุ้มครองข้อมุลส่วนบุคคล พ.ศ. 2562 ของประเทศไทย (Thailand PDPA) และกฎหมายที่เกี่ยวข้องของเขตอำนาจของพื้นที่ของท่าน (“กฎหมายที่เกี่ยวข้อง”) (จนสุดขอบเขตที่ต้องปฏิบัติตามกฎหมายดังกล่าว) ระหว่างที่เราประมวลผล (หมายถึงการดำเนินการอย่างหนึ่งหรือหลายอย่างเพื่อการเก็บรวบรวม ตัดต่อ ใช้งาน เก็บรักษา จัดหา แบ่งปัน หรือเผยแพร่ข้อมูลส่วนตัวในไซเบอร์สเปซเพื่อเป้าหมายทางการค้า) ข้อมูลส่วนตัวของท่าน กฎหมายที่เกี่ยวข้องเหล่านี้จะควบคุมวิธีการที่เราเก็บรวบรวม ประมวลผล ใช้งาน เปิดเผย เก็บรักษา รักษาความปลอดภัย ถ่ายโอน และกำจัดข้อมูลส่วนตัวของท่านท่านสามารถอ่านหลักการความเป็นส่วนตัวของออสเตรเลียได้จากเว็บไซต์ของสำนักงานคณะกรรมการข้อมูลของออสเตรเลียได้ที่ www.oaic.gov.au กฎหมาย PDPA (สิงคโปร์) ได้จากเว็บไซต์ของคณะกรรมการปกป้องข้อมูลส่วนตัวของสิงคโปร์ที่ www.pdpc.gov.sgกฎหมาย DPA (ฟิลิปปินส์) ได้จากเว็บไซต์ของคณะกรรมการความเป็นส่วนตัวแห่งชาติของฟิลิปปินส์ที่ www.privacy.gov.phกฎหมาย PDPA (มาเลเซีย) ได้จากเว็บไซต์ของหน่วยงานปกป้องข้อมูลส่วนตัวของมาเลเซียที่ www.pdp.gov.my/jpdpv2lang=en กฎหมายเรื่องการปกป้องข้อมูลและความเป็นส่วนตัวของเวียดนามได้จากเว็บไซต์ของหน่วยงานแพร่ภาพกระจายเสียงและข้อมูลอิเล็กทรอนิกส์ของเวียดนามที่ http://abei.gov.vn/van-ban-qppl/10089
ข้อมูลส่วนตัวคืออะไรและเราเก็บรวบรวมอย่างไร?
ข้อมูลส่วนตัวคือข้อมูลหรือความเห็นเกี่ยวกับบุคคลที่ระบุตัวตนได้ ตัวอย่างของข้อมูลส่วนตัวที่เราเก็บรวบรวมได้แก่: ชื่อ ชื่อผู้ใช้งาน ตำแหน่งงาน การใช้ระบบที่เราจัดการ ที่อยู่ อีเมล และเบอร์โทรศัพท์
ข้อมูลส่วนตัวเหล่านี้ได้มาด้วยหลายวิธีการ อย่างเช่น การสัมภาษณ์ การติดต่อ ทางโทรศัพท์หรืออีเมล ทางเว็บไซต์ของเรา และเว็บแอปพลิเคชัน จากสื่อและสิ่งพิมพ์ จากแหล่งสาธารณะอื่น จากคุกกี้และจากบุคคลที่สาม อย่างไรก็ตาม เราไม่ให้การรับรองเว็บไซต์ลิงก์หรือนโยบายของบุคคลที่สามที่ได้รับอนุญาต
ภายใต้ความยินยอมที่ชัดเจนและชัดแจ้งของท่าน ด้วยการแวะชมเว็บไซต์ของเรา เว็บแอปพลิเคชัน การสร้างแอคเคาท์กับเรา การติดต่อเราและ/หรือการใช้บริการของเรา เท่ากับว่าท่านยินยอมให้เราเก็บรวบรวม ใช้งาน และถ่ายโอนข้อมูลส่วนตัวของท่าน รวมทั้งการถ่ายโอนไปยังสถานที่อื่นนอกเหนือจากสถานที่เก็บรวบรวมข้อมูลที่ระบุไว้ในนโยบายความเป็นส่วนตัวฉบับนี้
เราประมวลผล ใช้งาน และ/หรือเปิดเผยข้อมูลส่วนตัวของท่านอย่างไร?
เราเก็บรวบรวมและ/หรือประมวลผลข้อมูลส่วนตัวของท่านทั้งในรูปแบบอิเล็กทรอนิกส์หรือรูปแบบอื่นที่เราเห็นว่าเหมาะสมโดยกลุ่มบริษัท MATCHBOX Exchange และบุคคลที่สามที่ได้รับอนุญาต เพื่อวัตถุประสงค์หลักก็คือการให้บริการของเราแก่ท่านและแก่ลูกค้าของเรา รวมทั้งเพื่อให้ข้อมูลแก่ลูกค้าของเรา ซัพพลายเออร์ และตัวกลางระหว่างขั้นตอนการให้บริการของเรา และเพื่อการตลาด ท่านยินยอมไว้ ณ ที่นี้แล้วว่าเรามีสิทธิ์ประมวลผล และ/หรือใช้งานข้อมูลส่วนตัวของท่านเพื่อวัตถุประสงค์รองอื่นๆที่เกี่ยวข้องอย่างใกล้ชิดกับวัตถุประสงค์หลัก ในสถานการณ์ที่ท่านคาดหวังได้ตามสมควรถึงการใช้งานหรือการเปิดเผยดังกล่าวท่านมีสิทธิ์ยกเลิกการรับอีเมลการตลาดของเราเมื่อไรก็ได้ด้วยการใช้ฟังก์ชัน “ยกเลิกสมาชิก” ในการสื่อสาร หรือด้วยการติดต่อเราเป็นลายลักษณ์อักษร
ก่อนเราจะเก็บรวบรวมและ/หรือประมวลผลข้อมูลส่วนตัว เราจะอธิบายให้ท่านทราบว่าเราจะเก็บข้อมูลใดบ้าง จะประมวลผลข้อมูลที่ใด เหตุใดเราจึงเก็บข้อมูลดังกล่าว และวิธีการที่เราใช้ในการประมวลผลและ/หรือแผนการใช้งานข้อมูลนั้น และเราจะแจ้งให้ท่านทราบสิทธิ์ของท่านที่เกี่ยวข้องกับการเก็บ การใช้ และการเปิดเผยข้อมูลส่วนตัวของท่าน รวมถึงระยะเวลาที่เราจะเก็บรักษาข้อมูลส่วนตัวของท่านเอาไว้ ทั้งนี้ ถ้าท่านเป็นลูกจ้างหรือตัวแทนของลูกค้าหรือซัพพลายเออร์รายปัจจุบันหรือที่อาจเป็นในอนาคตของเรา ปกติแล้วเราจะเก็บรวบรวมเฉพาะข้อมูลส่วนตัวที่เราได้รับมาจากท่านหรือนายจ้างของท่านระหว่างการติดต่อสื่อสารกับเรา และจะใช้เพื่อจุดประสงค์ในการติดต่อสื่อสารดังกล่าวเท่านั้น
ท่านไม่มีภาระหน้าที่จะต้องให้ข้อมูลส่วนตัวของท่านแก่เรา อย่างไรก็ตาม ถ้าเราไม่ได้รับข้อมูลบางอย่างจากท่าน เราก็อาจจะไม่สามารถให้บริการของเราแก่ท่าน ลูกค้า หรือองค์กรที่ท่านเป็นตัวแทนได้
การใช้งานเว็บไซต์ของเรา
เมื่อท่านแวะชมเว็บไซต์ของเรา รวมถึงแพลตฟอร์มและระบบที่เข้าถึงได้ผ่านเว็บไซต์ เราอาจจะเก็บข้อมูลโดยอัตโนมัติเกี่ยวกับตัวท่าน รวมทั้งรายละเอียดการเข้าถึง ไอพีแอดเดรส สถิติเว็บ และข้อมูลอื่นที่จำเป็นเพื่อทำให้เว็บไซต์และระบบต่างๆทำงานอย่างเหมาะสม
เมื่อท่านแวะชมเว็บไซต์ของเรา เซิร์ฟเวอร์อาจจะสร้าง “คุกกี้” ไว้ในหน่วยความจำของคอมพิวเตอร์ของท่าน “คุกกี้” จะช่วยเราเก็บข้อมูลเกี่ยวกับการใช้งานของผู้มาเยือนเว็บไซต์ของเราและคาดการณ์ว่าข้อมูลใดที่ท่านอาจจะสนใจมากที่สุด ปกติแล้วคุกกี้และข้อมูลที่เกี่ยวข้องจะไม่สามารถระบุตัวบุคคลได้ แต่อาจถูกใช้ เก็บรักษา และวิเคราะห์โดยระบบไอทีของเราและโดยโฮสต์ของเซิร์ฟเวอร์และเครือข่ายของเรา ถ้าข้อมูลส่วนตัวถูกจัดเก็บไว้ในกระบวนการเหล่านี้ ข้อมูลส่วนตัวดังกล่าวก็จะถูกประมวลผลอย่างสอดคล้องกับนโยบายความเป็นส่วนตัวฉบับนี้ นอกจากนี้ คอมพิวเตอร์ของท่าน เซิร์ฟเวอร์โฮสต์ หรือผู้ให้บริการไอทีอาจจะอนุญาตให้ท่านปรับแต่งการใช้งานเว็บและโปรไฟล์ของท่านเพื่อปรับตั้งได้ว่าจะให้เก็บข้อมูลใดบ้างเวลาใช้งานเว็บไซต์ของเรา
การเก็บข้อมูลจากบุคคลที่สาม
เมื่อมีเหตุผลสมควรและทำได้ เราจะเก็บรวบรวมข้อมูลส่วนตัวของท่านจากท่านเท่านั้น ทั้งนี้ ถ้าท่านให้ข้อมูลส่วนตัวของบุคคลอื่นแก่เรา ท่านต้องยืนยันว่าท่านได้แจ้งให้บุคคลดังกล่าวทราบถึงเหตุผลที่ท่านให้ข้อมูลส่วนตัวของบุคคลนั้นแก่เรา และท่านได้ขอความยินยอมจากบุคคลดังกล่าวแล้วว่าจะให้ข้อมูลแก่เรา นอกจากนี้ ถ้าเราเก็บรวบรวมข้อมูลส่วนตัวของท่านจากแหล่งข้อมูลของบุคคลที่สามโดยไม่ได้รับความยินยอมจากท่าน เราก็จะแจ้งให้ท่านทราบชื่อและรายละเอียดอื่นของแหล่งข้อมูลของบุคคลที่สามนั้น
การเปิดเผยข้อมูลส่วนตัว
ข้อมูลส่วนตัวของท่านอาจจะถูกเปิดเผยได้ในหลายสถานการณ์ ดังต่อไปนี้:
- ให้แก่ฝ่ายต่างๆที่เกี่ยวข้องกับเรา รวมทั้งผู้รับเหมา ผู้ให้บริการและซัพพลายเออร์ที่เราใช้เพื่อสนับสนุนการดำเนินธุรกิจของเรา;
- ให้แก่ลูกค้าและตัวกลางอื่นของเราที่อาจต้องมีความเกี่ยวข้องกับท่านเพื่อวัตถุประสงค์ที่สอดคล้องกับธุรกิจของเรา;
- เมื่อท่านยินยอมให้ใช้งานหรือเปิดเผย; และ
- เมื่อจำเป็นหรือได้รับอนุญาตตามกฎหมาย
นอกเหนือจากที่กล่าวมา เราจะไม่ขาย ค้า หรือถ่ายโอนข้อมูลส่วนตัวของท่าน
การเปิดเผยและ/หรือถ่ายโอนข้อมูลไปนอกประเทศของท่าน
ข้อมูลส่วนตัวของท่านจะไม่ถูกนำไปเปิดเผยแก่บุคคลที่สามนอกกลุ่มบริษัท MATCHBOX Exchange ยกเว้นผู้ให้บริการที่ได้รับอนุญาตที่จำเป็นต้องประมวลผลข้อมูลเหล่านั้นเพื่อให้บริการที่ได้รับมอบหมายหรือแก่บุคคลที่สามที่ได้รับอนุญาต หรือที่จำเป็นต้องทำตามกฎหมายที่เกี่ยวข้องหรือการตัดสินใจของหน่วยงานที่ได้รับอนุญาต
เราดำเนินธุรกิจอยู่ในประเทศออสเตรเลีย สิงคโปร์ นิวซีแลนด์ และประเทศอื่น และในฐานะธุรกิจโลจิสติกส์ขนส่งระดับโลก เราทำธุรกิจเป็นประจำกับลูกค้า ตัวกลาง และซัพพลายเออร์ทั่วโลก เราแลกเปลี่ยนข้อมูลต่างๆ เช่น ข้อมูลส่วนตัวกับองค์กรเหล่านี้เพื่อจุดประสงค์ที่ระบุอยู่ในนโยบายความเป็นส่วนตัวฉบับนี้ เราจะพยายามตามสมควรที่จะผลักดันให้ผู้รับข้อมูลส่วนตัวปฏิบัติตามมาตรฐานเดียวกันกับที่ระบุอยู่ในนโยบายความเป็นส่วนตัวนี้และกฎหมายที่เกี่ยวข้อง เพื่อทำให้ท่านได้รับมาตรฐานความคุ้มครอง เพื่อให้การปกป้องที่เพียงพอแก่ข้อมูลส่วนตัวของท่าน และให้ได้รับระดับความคุ้มครองไม่น้อยไปกว่าที่ท่านได้รับจากประเทศของท่าน ยกเว้นการถ่ายโอนข้อมูลที่อนุญาตหรือที่กำหนดไว้ในกฎหมายที่เกี่ยวข้อง
ระเบียบปกป้องข้อมูลทั่วไปของสหภาพยุโรป
ถ้าท่านเป็นพลเมืองของประเทศในสหภาพยุโรป (EU) หรือเราเก็บข้อมูลส่วนตัวเกี่ยวกับท่านจากแหล่งข้อมูลใน EU เรามุ่งหวังที่จะสร้างมาตรฐานการปกป้องความเป็นส่วนตัวที่กำหนดไว้โดยระเบียบการปกป้องข้อมูลทั่วไปของ EU (GDPR) ตั้งแต่วันที่ 25 พฤษภาคม 2018 นอกจากนี้ องค์กรใน EU ที่แบ่งปันข้อมูลบุคคลกับเรานั้นอาจกำหนดว่าเราต้องปฏิบัติตามมาตรฐาน GDPR โดยทั่วไปแล้ว ความมุ่งมั่นของเราในนโยบายนี้จะสอดคล้องกับข้อกำหนด GDPR ที่ว่าด้วยการควบคุมข้อมูลบุคคล และเมื่อต้องทำ เราจะปฏิบัติตามภาระหน้าที่ GDPR อย่างเต็มที่ ถ้าท่านมีข้อสงสัยเกี่ยวกับสิทธิ์ของท่านหรือภาระหน้าที่ของเราเกี่ยวกับ GDPR กรุณาติดต่อเรา
การเก็บรักษาและความปลอดภัยของข้อมูลส่วนตัว
เนื่องจาก MATCHBOX Exchange ใช้ระบบประมวลผลข้อมูลแบบทั่วกลุ่มเพื่อประมวลผลข้อมูลส่วนตัวเกี่ยวกับพนักงาน ผู้รับเหมา ตัวแทน ลูกค้า ผู้ขาย; ข้อมูลส่วนตัวของท่านอาจ – ในบริบทที่กล่าวมาข้างต้นเกี่ยวกับวัตถุประสงค์ของการประมวลผลข้อมูล – ถูกเก็บและถ่ายโอนไปยังสถานที่ของกลุ่มบริษัท MATCHBOX Exchange และผู้ให้บริการของเราที่ตั้งอยู่นอกประเทศ ถ้าจำเป็น
เพื่อปกป้องข้อมูลส่วนตัวของท่านจากการเข้าถึงโดยไม่ได้รับอนุญาต รวมทั้งการเก็บรวบรวม ใช้งาน เปิดเผย คัดลอก ปรับเปลี่ยน กำจัด หรือความเสี่ยงในทำนองเดียวกันนี้ เราได้เริ่มใช้มาตรการทางการบริหาร กายภาพ และเทคนิคที่จำเป็นและเหมาะสมต่างๆ อย่างเช่น การปกป้องด้วยโปรแกรมป้องกันไวรัสที่อัปเดตแล้ว การเข้ารหัส และการใช้ฟิลเตอร์ความเป็นส่วนตัวเพื่อรักษาความปลอดภัยของการเก็บรักษาและถ่ายโอนข้อมูลส่วนตัวทั้งหมดของเรา นอกจากนี้ การเปิดเผยข้อมูลส่วนตัวทั้งแบบภายในและไปยังผู้ให้บริการบุคคลที่สามและตัวแทนที่ได้รับอนุญาตของเรานั้นจะทำก็ต่อเมื่อจำเป็นต้องทราบเท่านั้น
อย่างไรก็ตาม ท่านควรทราบว่าไม่มีวิธีการถ่ายโอนข้อมูลผ่านอินเทอร์เน็ตหรือวิธีการเก็บข้อมูลอิเล็กทรอนิกส์ใดที่ปลอดภัยโดยสมบูรณ์ แม้ว่าเราจะไม่สามารถรับประกันความปลอดภัยได้ เราจะพยายามคุ้มครองความปลอดภัยของข้อมูลของท่าน รวมทั้งจะตรวจสอบและพัฒนามาตรการความปลอดภัยทางข้อมูลของเราอย่างสม่ำเสมอ
ข้อมูลส่วนตัวของท่านจะถูกเก็บไว้ตามระยะเวลาที่เหมาะสมที่กลุ่มบริษัท MATCHBOX Exchange เห็นว่าเหมาะสมสำหรับจุดประสงค์ของเราที่ระบุอยู่ในเอกสารนี้ และจะถูกลบทิ้งเมื่อครบกำหนดเวลาดังกล่าว ยกเว้นจะได้รับอนุญาตหรือต้องทำตามกฎหมายที่เกี่ยวข้อง ทั้งนี้ เมื่อข้อมูลส่วนตัวของท่านไม่จำเป็นต่อวัตถุประสงค์ของการจัดหาข้อมูลนั้นแล้ว เราจะดำเนินตามขั้นตอนที่เหมาะสมเพื่อทำลายหรือลบการระบุตัวตนของข้อมูลส่วนตัวของท่านไปอย่างถาวร (ยกเว้นกฎหมายกำหนดหรืออนุญาตให้เราเก็บรักษาไว้ได้)
สิทธิ์และทางเลือกของท่านเกี่ยวกับข้อมูลส่วนตัวของท่าน รวมทั้งการเข้าถึง
ท่านมีสิทธิ์เข้าถึงข้อมูลส่วนตัวที่เราเก็บไว้เกี่ยวกับตัวท่านได้ และแจ้งให้เราแก้ไขและ/หรือปรับเปลี่ยนได้ถ้ามีข้อผิดพลาดหรือไม่ทันสมัย หรือลบข้อมูลดังกล่าว เว้นแต่ในบางกรณีเพื่อปกป้องผลประโยชน์ของสาธารณะ (เช่น การป้องกันหรือตรวจจับอาชญากรรม) ผลประโยชน์ของเรา (เช่น การรักษาสิทธิ์ทางกฎหมาย) หรือเหตุผลทางเทคนิค ถ้าท่านต้องการเข้าถึงข้อมูลส่วนตัวของท่าน กรุณาติดต่อเราตามรายละเอียดด้านล่าง
เราจะพยายามจัดหาข้อมูลส่วนตัวทั้งหมดของท่าน รวมทั้งแก้ไขหรือลบข้อมูลส่วนตัวของท่านเมื่อได้รับคำขอจากท่าน เราอาจจะเรียกเก็บเงินค่าบริหารจัดการหากท่านต้องการสำเนาของข้อมูลส่วนตัวของท่าน
เพื่อปกป้องข้อมูลส่วนตัวของท่าน เราอาจจะร้องขอหลักฐานระบุตัวตนของท่านก่อนที่จะเปิดเผยข้อมูลที่ท่านร้องขอ และจะดำเนินการตามคำขอของท่านหรือให้ท่านใช้สิทธิ์เหล่านี้ของท่านเกือบทุกกรณีในเวลาที่เหมาะสม
การรักษาคุณภาพข้อมูลส่วนตัวของท่าน
เป็นเรื่องสำคัญสำหรับเราที่ข้อมูลส่วนตัวของท่านจะต้องใหม่ล่าสุด เราจะดำเนินขั้นตอนตามสมควรเพื่อยืนยันว่าข้อมูลส่วนตัวของท่านจะมีความแม่นยำ ครบถ้วน และใหม่ล่าสุด ถ้าท่านพบว่าข้อมูลที่เรามีนั้นไม่ล่าสุดหรือไม่ถูกต้อง กรุณาติดต่อเราโดยเร็วที่สุดเท่าที่จะทำได้เพื่อให้เราแก้ไขบันทึกของเรา และเพื่อให้เราสามารถให้บริการที่มีคุณภาพแก่ท่านได้ต่อไป
ท่านมีสิทธิ์ยกเลิกความยินยอมของท่านที่ให้เราเก็บรักษาข้อมูลส่วนตัวของท่านเมื่อใดก็ได้ที่ท่านต้องการ ยกเว้นในกรณีที่การยกเลิกความยินยอมของท่านนั้นถูกห้ามไว้ตามกฎหมายที่เกี่ยวข้อง
การปรับแก้ไขนโยบาย
นโยบายฉบับนี้อาจเปลี่ยนแปลงได้เป็นระยะๆและจะประกาศไว้บนเว็บไซต์ของเรา หากท่านยังคงใช้งานเว็บไซต์ เว็บแอปพลิเคชัน และบริการของเราหลังจากเราแจ้งการเปลี่ยนแปลงเหล่านี้ให้ท่านทราบ ก็เท่ากับว่าท่านยอมรับนโยบายความเป็นส่วนตัวฉบับแก้ไขดังกล่าวแล้ว
การร้องเรียนและการซักถามนโยบายความเป็นส่วนตัว
ถ้าท่านมีข้อสงสัยหรือต้องการร้องเรียนเกี่ยวกับนโยบายความเป็นส่วนตัวของเรา หรือวิธีการจัดการกับข้อมูลส่วนตัวของท่าน กรุณาติดต่อเราได้ที่:
MATCHBOX Exchange Pte Ltd Centennial Tower, Level 18, 3 Temasek Avenue 039190, Singapore
MATCHBOX Exchange Pty Ltd
459 Toorak Rd, Toorak, Victoria 3142, AU
help@matchboxexchange.com
ถ้าท่านไม่พอใจกับการร้องเรียนหรือการซักถามของท่าน ท่านสามารถติดต่อหน่วยงานต่อไปนี้ได้:
ออสเตรเลีย
คณะกรรมการข้อมูลของออสเตรเลีย
www.oaic.gov.au 1300 363 992 enquiries@oaic.gov.au
สิงคโปร์
คณะกรรมการปกป้องข้อมูลส่วนตัวของสิงคโปร์
https://www.pdpc.gov.sg/Individuals/Complaints-and-Reviews/Report-a-Personal-Data-Protection-Concern/Personal-Data-Protection-Complaint +65 5377 3131
ฟิลิปปินส์
คณะกรรมการความเป็นส่วนตัวแห่งชาติของฟิลิปปินส์
https://www.privacy.gov.ph +632 8234-2228 info@privacy.gov.ph
มาเลเซีย
หน่วยงานปกป้องข้อมูลส่วนตัวของมาเลเซีย
https://www.pdp.gov.my/jpdpv2/?lang=en +603-8000 8000
ไทย
กรรมการผู้ทรงคุณวุฒิ ของ สำนักงานคณะกรรมการคุ้มครองข้อมูลส่วนบุคคล
เวียดนาม
หน่วยงานปกป้องการแข่งขันและผู้บริโภคของเวียดนาม (และหน่วยงานอื่นๆ)
MATCHBOX Exchange Pty Ltd (có mã số công ty Úc ACN 612 365 796) và MATCHBOXExchange Pte Limited (có mã số định danh công ty UEN 201940877K), và các công ty con và công ty liên kết của họ (“MATCHBOX Exchange”) tôn trọng quyền riêng tư của quý khách. Chính sách Quyền riêng tư này trình bày các nghĩa vụ đang thực hiện của chúng tôi đối với quý khách liên quan đến cách chúng tôi quản lý Thông tin Cá nhân của quý khách. Chính sách này được áp dụng đối với chúng tôi và các thực thể liên quan của chúng tôi ở Úc và Xinh-ga-po.
Chúng tôi đã thông qua Các Nguyên tắc Quyền riêng tư của Úc (Australian Privacy Principles – APP) có trong Đạo luật Quyền riêng tư 1988 (Cth) (the Privacy Act) và sẽ tuân thủ Đạo luật Quyền riêng tư 1988 (Cth) (Úc), Đạo luật Bảo vệ Dữ liệu Cá nhân 2012 (PDPA) (Xinh-ga-po), Đạo luật Quyền riêng tư Dữ liệu 2012 (DPA) (Phi-líp-pin), Đạo luật Bảo vệ Dữ liệu Cá nhân 2010 (PDPA) (Ma-lai-xi-a), và Đạo luật Bảo vệ Dữ liệu Cá nhân B.E. 2562 của Thái Lan (PDPA Thái Lan) và pháp luật có liên quan tại vùng tài phán nơi quý khách cư trú (“Pháp luật Áp dụng”) (trong phạm vi bắt buộc phải tuân thủ hệ thống pháp luật đó) khi chúng tôi xử lý (có nghĩa là thực hiện một hoặc một số hoạt động thu thập, chỉnh sửa, sử dụng, lưu trữ, cung cấp, chia sẻ hoặc truyền bá thông tin cá nhân trên không gian mạng cho mục đích thương mại) dữ liệu cá nhân của quý khách. Pháp luật Áp dụng quản lý cách thức chúng tôi thu thập, xử lý, sử dụng, tiết lộ, lưu trữ, bảo mật, chuyển giao và xóa bỏ Thông tin Cá nhân của quý khách.
Một bản sao của Các Nguyên tắc Quyền riêng tư của Úc có thể được cung cấp trên trang thông tin điện tử của Văn phòng Ủy viên Thông tin Úc tại www.oaic.gov.au. Một bản sao của PDPA (Xin-ga-po) có thể được cung cấp trên trang thông tin điện tử của Ủy ban Bảo vệ Dữ liệu Cá nhân Xinh-ga-po tại www.pdpc.gov.sg. Một bản sao của DPA (Phi-líp-pin) có thể được cung cấp trên trang thông tin điện tử của Ủy ban Quyền riêng tư Quốc gia Phi-líp-pin tại www.privacy.gov.ph. Một bản sao của PDPA (Ma-lai-xi-a) có thể được cung cấp trên trang thông tin điện tử của Cục Bảo vệ Dữ liệu Cá nhân Ma-lai-xi-a tại www.pdp.gov.my/jpdpv2/?lang=en. Bản sao của các văn bản pháp lý về bảo vệ dữ liệu và quyền riêng tư của Việt Nam có thể được cung cấp trên trang thông tin điện tử của Cục Quản lý Phát thanh truyền hình và Thông tin Điện tử của Việt Nam tại http://abei.gov.vn/van-ban-qppl/10089.
Thông tin Cá nhân là gì và chúng tôi thu thập nó như thế nào?
Thông tin Cá nhân là thông tin hoặc ý kiến về một cá nhân có thể nhận dạng. Các ví dụ về Thông tin Cá nhân chúng tôi thu thập bao gồm: họ tên, tên người dùng, chức danh công việc, cách thức sử dụng các hệ thống mà chúng tôi quản lý, địa chỉ, địa chỉ thư điện tử và số điện thoại.
Thông tin Cá nhân này được thu thập bằng nhiều cách bao gồm phỏng vấn, thư từ, qua điện thoại và thư điện tử, qua trang thông tin điện tử và ứng dụng trang thông tin điện tử của chúng tôi, từ phương tiện truyền thông và ấn phẩm, từ các nguồn công khai khác, từ cookies và từ bên thứ ba. Chúng tôi không bảo đảm cho các liên kết trang thông tin điện tử hoặc chính sách của các bên thứ ba được ủy quyền.
Khi quý khách chấp thuận rõ ràng và dứt khoát, truy cập trang thông tin điện tử, ứng dụng trang thông tin điện tử của chúng tôi, tạo tài khoản với chúng tôi, liên hệ với chúng tôi và/hoặc sử dụng các dịch vụ của chúng tôi, quý khách cho phép việc thu thập, sử dụng và chuyển giao Thông tin Cá nhân của quý khách, kể cả chuyển giao đến những nơi khác ngoài địa điểm thu thập theo Chính sách Quyền riêng tư này.
Chúng tôi xử lý, sử dụng và/hoặc tiết lộ Thông tin Cá nhân như thế nào?
Chúng tôi thu thập và/hoặc xử lý Thông tin Cá nhân của quý khách ở cả định dạng điện tử hoặc định dạng khác mà được tập đoàn MATCHBOX Exchange và các bên thứ ba được ủy quyền của tập đoàn xem là thích hợp cho mục đích chính là cung cấp các dịch vụ của chúng tôi cho quý khách và cho các khách hàng của chúng tôi, cung cấp thông tin cho các khách hàng, nhà cung cấp và các bên trung gian của chúng tôi trong quá trình vận hành các dịch vụ của chúng tôi, và để tiếp thị. Quý khách tại đây đồng ý rằng chúng tôi cũng có thể xử lý và/hoặc sử dụng Thông tin Cá nhân của quý khách cho các mục đích phụ liên quan chặt chẽ đến mục đích chính, trong các trường hợp mà quý khách cần dự kiến một cách hợp lý việc sử dụng hoặc tiết lộ đó. Quý khách có thể bỏ đăng ký khỏi danh sách gửi thư/tiếp thị của chúng tôi bất cứ lúc nào bằng cách sử dụng chức năng “bỏ đăng ký” trong thư điện tử, hoặc liên hệ với chúng tôi bằng văn bản.
Trước khi chúng tôi thu thập và/hoặc xử lý Thông tin Cá nhân, chúng tôi sẽ giải thích cho quý khách thông tin nào sẽ được thu thập, thông tin sẽ được xử lý ở đâu, tại sao chúng tôi thu thập thông tin và cách chúng tôi xử lý và/hoặc lên kế hoạch sử dụng thông tin và chúng tôi sẽ thông báo cho quý khách về các quyền của quý khách liên quan đến việc chúng tôi thu thập, sử dụng và tiết lộ Thông tin Cá nhân của quý khách và thời gian chúng tôi lưu giữ Thông tin Cá nhân của quý khách. Nếu quý khách là nhân viên hoặc người đại diện của một trong những khách hàng hoặc nhà cung cấp hiện tại hoặc tiềm năng của chúng tôi, chúng tôi thường sẽ chỉ thu thập bất kỳ Thông tin Cá nhân nào do quý khách hoặc người sử dụng lao động của quý khách cung cấp cho chúng tôi trong quá trình giao dịch với chúng tôi, và chỉ sử dụng Thông tin Cá nhân cho mục đích của những giao dịch đó.
Quý khách không có nghĩa vụ phải cung cấp Thông tin Cá nhân của quý khách cho chúng tôi. Tuy nhiên, nếu không nhận được các thông tin nhất định từ quý khách, chúng tôi không thể cung cấp các dịch vụ của chúng tôi cho quý khách hoặc khách hàng hoặc thực thể mà quý khách đại diện.
Sử dụng trang thông tin điện tử của chúng tôi
Khi quý khách ghé thăm trang thông tin điện tử của chúng tôi và các nền tảng và hệ thống được truy cập thông qua trang thông tin điện tử đó, chúng tôi có thể tự động thu thập thông tin về quý khách, bao gồm thông tin truy cập, địa chỉ IP, số liệu thống kê web và các thông tin khác cần thiết để đảm bảo trang thông tin điện tử và các hệ thống hoạt động một cách phù hợp.
Khi quý khách ghé thăm trang thông tin điện tử của chúng tôi, máy chủ có thể gắn “cookie” vào bộ nhớ máy tính của quý khách. “Cookie” hỗ trợ chúng tôi lưu trữ thông tin về cách các khách ghé thăm trang thông tin điện tử của chúng tôi sử dụng trang thông tin điện tử và đưa ra giả định về thông tin nào có thể khiến quý khách quan tâm nhất. Cookie và dữ liệu đi kèm với cookie thường không bao gồm thông tin định danh cá nhân, nhưng chúng có thể được sử dụng, lưu giữ và phân tích trong các hệ thống công nghệ thông tin (CNTT) của chúng tôi và bởi những nhà cung cấp dịch vụ lưu trữ web cho các máy chủ và mạng lưới của chúng tôi. Nếu Thông tin Cá nhân sẽ được thu thập trong các quy trình đó thì Thông tin Cá nhân sẽ được xử lý theo Chính sách Quyền riêng tư này. Máy tính, nhà cung cấp dịch vụ lưu trữ web cho máy chủ hoặc dịch vụ CNTT của quý khách có thể cho phép quý khách thiết lập cấu hình sử dụng web và tiểu sử sơ lược của mình để quản lý thông tin nào được ghi lại khi sử dụng trang thông tin điện tử của chúng tôi.
Thu thập từ Bên Thứ ba
Nếu hợp lý và khả thi, chúng tôi sẽ chỉ thu thập Thông tin Cá nhân của quý khách từ quý khách. Nếu quý khách cung cấp cho chúng tôi Thông tin Cá nhân của bất kỳ người nào khác, quý khách xác nhận rằng quý khách đã thông báo cho người đó về các mục đích mà vì thế quý khách cung cấp cho chúng tôi Thông tin Cá nhân của người đó và quý khách đã được người đó chấp thuận cho phép cung cấp Thông tin Cá nhân đó cho chúng tôi. Nếu chúng tôi thu thập Thông tin Cá nhân của quý khách từ nguồn bên thứ ba mà chưa được quý khách chấp thuận, chúng tôi sẽ thông báo cho quý khách về tên và các thông tin khác của nguồn bên thứ ba đó.
Tiết lộ Thông tin Cá nhân
Thông tin Cá nhân của quý khách có thể được tiết lộ trong một số trường hợp bao gồm:
- Cho các bên liên quan, nhà thầu, nhà cung cấp dịch vụ và nhà cung cấp mà chúng tôi sử dụng để hỗ trợ các hoạt động kinh doanh của chúng tôi;
- Cho các khách hàng và bên trung gian khác của chúng tôi mà có thể cần phải giao dịch với quý khách cho những mục đích phù hợp với công việc kinh doanh của chúng tôi;
- Trường hợp quý khách đồng ý cho sử dụng hoặc tiết lộ; và
- Trường hợp được pháp luật yêu cầu hoặc cho phép.
Ngoài việc này, chúng tôi không mua bán, trao đổi, hoặc chuyển nhượng Thông tin Cá nhân.
Tiết lộ và/hoặc chuyển giao bên ngoài vùng tài phán nơi quý khách cư trú
Thông tin cá nhân của quý khách không được cung cấp cho bất kỳ bên thứ ba nào ngoài tập đoàn MATCHBOX Exchange, ngoại trừ các nhà cung cấp dịch vụ được ủy quyền cần xử lý thông tin đó để cung cấp những dịch vụ được giao phó hoặc cho các bên thứ ba khác được cho phép hoặc theo yêu cầu của Pháp luật Áp dụng hoặc quyết định của cơ quan có thẩm quyền.
Chúng tôi có các hoạt động kinh doanh tại Úc, Xinh-ga-po, Niu Dilân và các quốc gia khác, và là một doanh nghiệp hậu cần vận tải toàn cầu, chúng tôi thường xuyên giao dịch với các khách hàng, bên trung gian và nhà cung cấp trên toàn thế giới. Chúng tôi trao đổi thông tin bao gồm cả Thông tin Cá nhân với các thực thể đó cho những mục đích được nêu trong Chính sách Quyền riêng tư này. Chúng tôi sẽ nỗ lực hợp lý để yêu cầu người nhận Thông tin Cá nhân phải tuân thủ cùng các tiêu chuẩn được quy định trong Chính sách Quyền riêng tư này và Pháp luật Áp dụng để mang lại cho quý khách một tiêu chuẩn bảo vệ mà cung cấp sự bảo vệ thích đáng cho Thông tin Cá nhân của quý khách và ít nhất có thể sánh được với biện pháp bảo vệ của vùng tài phán nơi quý khách cư trú, ngoại trừ một số chuyển giao được Pháp luật Áp dụng cho phép hoặc yêu cầu.
Quy định Bảo vệ Dữ liệu Chung của Liên minh châu Âu
Nếu quý khách là công dân của một quốc gia thuộc Liên minh châu Âu (European Union – EU) hoặc chúng tôi thu thập dữ liệu cá nhân về quý khách từ một nguồn ở EU, chúng tôi đặt mục tiêu cung cấp các tiêu chuẩn bảo vệ quyền riêng tư theo yêu cầu của Quy định Bảo vệ Dữ liệu Chung (General Data Protection Regulation – GDPR) của EU từ ngày 25 tháng 5 năm 2018. Ngoài ra, các tổ chức có trụ sở tại EU chia sẻ dữ liệu chủ thể thông tin cá nhân với chúng tôi có thể yêu cầu chúng tôi đáp ứng các tiêu chuẩn theo GDPR. Các cam kết của chúng tôi trong Chính sách này thường phù hợp với các yêu cầu được GDPR áp dụng đối với Người kiểm soát dữ liệu của chủ thể thông tin cá nhân, và khi được yêu cầu, chúng tôi sẽ đáp ứng đầy đủ các nghĩa vụ theo GDPR. Nếu quý khách muốn hỏi về quyền của mình hoặc nghĩa vụ của chúng tôi cho mục đích tìm hiểu về GDPR, xin vui lòng liên hệ với chúng tôi.
Lưu trữ và bảo vệ Thông tin Cá nhân
Vì MATCHBOX Exchange dựa vào hệ thống xử lý dữ liệu trong toàn tập đoàn để xử lý dữ liệu cá nhân liên quan đến các nhân viên, nhà thầu, đại lý, khách hàng, nhà cung cấp của mình; thông tin cá nhân của quý khách có thể, trong bối cảnh của các mục đích xử lý dữ liệu được đề cập ở trên, cũng được lưu trữ tại và chuyển đến các địa điểm ở nước ngoài của tập đoàn MATCHBOX Exchange và của các nhà cung cấp dịch vụ cho tập đoàn, nếu cần.
Để bảo vệ dữ liệu cá nhân của quý khách tránh khỏi việc bị truy cập, thu thập, sử dụng, tiết lộ, sao chép, sửa đổi, xóa bỏ trái phép hoặc các rủi ro tương tự, chúng tôi đã đưa vào áp dụng các biện pháp quản trị, vật lý và kỹ thuật cần thiết và thích hợp như bảo vệ chống vi rút cập nhật, mã hóa và sử dụng các bộ lọc quyền riêng tư để bảo mật tất cả các quá trình lưu trữ và truyền đưa dữ liệu cá nhân của chúng tôi, và chỉ tiết lộ dữ liệu cá nhân cả trong nội bộ và cho các nhà cung cấp dịch vụ và đại lý bên thứ ba được ủy quyền của chúng tôi trên cơ sở cần biết.
Tuy nhiên, quý khách cần lưu ý rằng không có phương thức truyền đưa qua internet hoặc phương thức lưu trữ bằng thiết bị điện tử nào có thể bảo mật tuyệt đối. Mặc dù không thể đảm bảo bảo mật tuyệt đối, chúng tôi cố gắng bảo vệ an toàn thông tin của quý khách cũng như không ngừng rà soát và tăng cường các biện pháp bảo vệ an toàn thông tin của chúng tôi.
Thông tin Cá nhân của quý khách sẽ được lưu giữ trong một khoảng thời gian thích hợp mà tập đoàn MATCHBOX Exchange cho là phù hợp với những mục đích của chúng tôi được nêu trong Chính sách này và sẽ bị xóa bỏ khi hết thời hạn nói trên, trừ khi Pháp luật Áp dụng cho phép hoặc có yêu cầu khác. Khi Thông tin Cá nhân của quý khách không còn cần thiết cho mục đích thu thập, chúng tôi sẽ thực hiện các bước hợp lý để tiêu hủy hoặc làm cho Thông tin Cá nhân của quý khách trở nên không nhận dạng được cá nhân một cách vĩnh viễn (trừ khi chúng tôi được pháp luật yêu cầu hoặc cho phép giữ lại).
Quyền và lựa chọn của quý khách liên quan đến, và quyền truy cập vào Thông tin Cá nhân của quý khách
Quý khách có thể truy cập Thông tin Cá nhân mà chúng tôi lưu giữ về quý khách và yêu cầu chúng tôi cập nhật và/hoặc sửa chữa nếu thông tin này sai hoặc lỗi thời, hoặc xóa bỏ, ngoài trừ các trường hợp ngoại lệ nhất định để bảo vệ lợi ích công cộng (ví dụ: phòng ngừa hoặc phát hiện tội phạm), các lợi ích của chúng tôi (ví dụ: duy trì đặc quyền pháp lý) hoặc những lý do kỹ thuật. Nếu quý khách muốn truy cập Thông tin Cá nhân của mình, xin vui lòng liên hệ với chúng tôi theo thông tin dưới đây.
Chúng tôi sẽ cố gắng cung cấp danh sách đầy đủ Thông tin Cá nhân của quý khách, sửa chữa hoặc xóa bỏ Thông tin Cá nhân của quý khách khi nhận được yêu cầu của quý khách. Chúng tôi có thể tính phí quản lý để cung cấp bản sao Thông tin Cá nhân của quý khách.
Để bảo vệ Thông tin Cá nhân của quý khách, chúng tôi có thể yêu cầu quý khách xác minh danh tính trước khi tiết lộ thông tin được yêu cầu và sẽ thực hiện yêu cầu của quý khách hoặc cho phép quý khách thực hiện bất kỳ quyền nào trong số những quyền này một cách kịp thời trong hầu hết các trường hợp.
Duy trì Chất lượng Thông tin Cá nhân của Quý khách
Việc Thông tin Cá nhân của quý khách được cập nhật rất quan trọng với chúng tôi. Chúng tôi sẽ thực hiện những bước hợp lý để đảm bảo rằng Thông tin Cá nhân của quý khách là chính xác, đầy đủ và cập nhật. Nếu quý khách thấy rằng thông tin chúng tôi có không cập nhật hoặc không chính xác, xin vui lòng thông báo cho chúng tôi càng sớm càng tốt để chúng tôi có thể cập nhật hồ sơ của mình và đảm bảo chúng tôi có thể tiếp tục cung cấp các dịch vụ chất lượng cho quý khách.
Quý khách có thể rút lại sự đồng ý của mình cho phép chúng tôi giữ lại Thông tin Cá nhân của quý khách bất cứ lúc nào quý khách muốn, chỉ ngoại trừ trong trường hợp việc rút lại sự đồng ý bị Pháp luật Áp dụng hạn chế.
Cập nhật Chính sách
Chính sách này có thể thay đổi tùy từng thời điểm và được cung cấp trên trang thông tin điện tử của chúng tôi. Việc quý khách tiếp tục sử dụng trang thông tin điện tử, ứng dụng trang thông tin điện tử, và các dịch vụ của chúng tôi sau khi bất kỳ thay đổi nào như vậy được thông báo cho quý khách cấu thành sự đồng ý của quý khách đối với Chính sách Quyền riêng tư này như được sửa đổi.
Khiếu nại và Thắc mắc về Chính sách Quyền riêng tư
Nếu quý khách có bất kỳ thắc mắc hoặc khiếu nại nào về Chính sách Quyền riêng tư của chúng tôi hoặc cách chúng tôi xử lý Thông tin Cá nhân của quý khách, xin vui lòng liên hệ với chúng tôi theo các địa chỉ sau:
MATCHBOX Exchange Pte Ltd Tháp Centennial, Tầng 18, Số 3 Đại lộ Temasek 039190, Xinh-ga-po (Centennial Tower, Level 18, 3 Temasek Avenue 039190, Singapore)
MATCHBOX Exchange Pty Ltd
Tầng 22, Số 120 Phố Spencer, Men-bơn, Victoria 3000, Úc (Level 22, 120 Spencer Street, Melbourne, Victoria 3000, Australia)
help@matchboxexchange.com
Nếu quý khách không hài lòng với cách chúng tôi xử lý khiếu nại hoặc thắc mắc của quý khách, quý khách có thể liên hệ với các cơ quan sau:
Tại Úc
Văn phòng Ủy viên Thông tin Úc (Office of the Australian Information Commissioner)
www.oaic.gov.au 1300 363 992 enquiries@oaic.gov.au
Tại Xinh-ga-po
Ủy ban Bảo vệ Dữ liệu Cá nhân Singapore (Singapore Personal Data Protection Commission)
https://www.pdpc.gov.sg/Individuals/Complaints-and-Reviews/Report-a-Personal-Data-Protection-Concern/Personal-Data-Protection-Complaint +65 5377 3131
Tại Phi-líp-pin
Ủy ban Quyền riêng tư Quốc gia Philippines (Philippines National Privacy Commission)
https://www.privacy.gov.ph +632 8234-2228 info@privacy.gov.ph
Tại Ma-lai-xi-a
Cục Bảo vệ Dữ liệu Cá nhân Malaysia (Malaysian Personal Data Protection Department)
https://www.pdp.gov.my/jpdpv2/?lang=en +603-8000 8000
Tại Thái Lan
Ủy ban Chuyên gia PDPA tại Văn phòng Ủy ban Bảo vệ Dữ liệu Cá nhân (PDPA Expert Committee at the Office of the Personal Data Protection Committee).
Tại Việt Nam
Cục Cạnh tranh và Bảo vệ Người tiêu dùng Việt Nam (và các cơ quan khác).
MATCHBOX Exchange Pty Ltd (ACN 612 365 796) dan MATCHBOXExchange Pte Limited (UEN 201940877K) serta anak perusahaan dan afiliasinya (“MATCHBOX Exchange”) menghormati privasi Anda. Kebijakan Privasi ini menguraikan kewajiban kami yang berkelanjutan kepada Anda sehubungan dengan cara kami mengelola Informasi Pribadi Anda. Kebijakan ini berlaku untuk kami dan entitas terkait kami yang berlokasi di Australia dan Singapura.
Kami telah mengadopsi Prinsip Privasi Australia (APP/Australia Privacy Principles) yang terdapat dalam UU Privasi 1988 (Cth) (UU Privasi) dan akan mematuhi UU Privasi 1988 (Cth) (Australia), UU Perlindungan Data Pribadi 2012 (PDPA) (Singapura), UU Privasi Data 2012 (DPA) (Filipina), Akta Perlindungan Data Pribadi 2010 (PDPA) (Malaysia), dan UU Perlindungan Data Pribadi B.E. 2562 Thailand (PDPA Thailand) dan undang-undang yang relevan di yurisdiksi asal Anda (“Hukum yang Berlaku”) (sejauh diperlukan untuk melakukannya berdasarkan undang-undang tersebut) saat kami memroses (artinya melaksanakan satu atau beberapa operasi pengumpulan, penyuntingan, pemanfaatan, penyimpanan, penyediaan, pembagian atau penyebaran informasi pribadi di dunia maya untuk tujuan komersial) data pribadi Anda. Hukum yang Berlaku mengatur cara kami dalam mengumpulkan, memproses, menggunakan, mengungkapkan, menyimpan, mengamankan, mentransfer, dan membuang Informasi Pribadi Anda.
Salinan Prinsip Privasi Australia dapat diperoleh dari situs web The Office of the Australian Information Commissioner di www.oaic.gov.au. Salinan PDPA (Singapura) dapat diperoleh dari situs web Komisi Perlindungan Data Pribadi Singapura di www.pdpc.gov.sg. Salinan DPA (Filipina) dapat diperoleh dari situs web Komisi Privasi Nasional Filipina di www.privacy.gov.ph. Salinan PDPA (Malaysia) dapat diperoleh dari situs web Jabatan Perlindungan Data Pribadi Malaysia di www.pdp.gov.my/jpdpv2/?lang=en. Salinan instrumen hukum tentang perlindungan data dan privasi Vietnam dapat ditemukan di situs web Otoritas Penyiaran dan Informasi Elektronik Vietnam di http://abei.gov.vn/van-ban-qppl/10089.
Apa yang dimaksud dengan Informasi Pribadi dan bagaimana kami mengumpulkannya?
Informasi Pribadi adalah informasi atau pendapat tentang individu yang dapat diidentifikasi. Contoh Informasi Pribadi yang kami kumpulkan meliputi: nama, nama pengguna, jabatan pekerjaan, penggunaan sistem yang kami kelola, alamat, alamat email, dan nomor telepon.
Informasi Pribadi ini diperoleh dengan berbagai cara termasuk wawancara, korespondensi, melalui telepon dan email, melalui situs web dan aplikasi situs web kami, dari media dan publikasi, dari sumber lain yang tersedia untuk umum, dari cookie dan dari pihak ketiga. Kami tidak menjamin tautan situs web atau kebijakan dari pihak ketiga yang resmi.
Dengan sepersetujuan Anda yang jelas dan eksplisit, mengunjungi situs web kami, aplikasi situs web, membuat akun dengan kami, menghubungi kami dan/atau menggunakan layanan kami, berarti Anda telah menyetujui pengumpulan, penggunaan, dan transfer Informasi Pribadi Anda termasuk transfer ke tempat lain selain tempat pengumpulan yang sesuai dengan Kebijakan Privasi ini.
Bagaimana kami memproses, menggunakan dan/atau mengungkapkan Informasi Pribadi?
Kami mengumpulkan dan/atau memroses Informasi Pribadi Anda dalam format elektronik atau format lain yang dianggap sesuai oleh grup perusahaan MATCHBOX Exchange dan pihak ketiga resminya untuk tujuan utama menyediakan layanan kami kepada Anda dan klien kami, memberikan informasi kepada klien, pemasok, dan perantara kami dalam rangka menjalankan layanan kami, dan untuk pemasaran. Anda dengan ini setuju bahwa kami juga dapat memroses dan/atau menggunakan Informasi Pribadi Anda untuk tujuan sekunder yang terkait erat dengan tujuan utama, dalam keadaan di mana Anda secara wajar telah mengetahui penggunaan atau pengungkapan tersebut. Anda dapat berhenti berlangganan dari milis/daftar pemasaran kami kapan saja dengan menggunakan fungsi “berhenti berlangganan” dalam komunikasi, atau menghubungi kami secara tertulis.
Sebelum kami mengumpulkan dan/atau memroses Informasi Pribadi, kami akan menjelaskan kepada Anda informasi mana yang akan dikumpulkan, di mana informasi akan diproses, mengapa kami mengumpulkan informasi dan bagaimana kami memproses dan/atau berencana untuk menggunakannya dan kami akan memberi tahu Anda tentang hak Anda terkait dengan pengumpulan, penggunaan, dan pengungkapan Informasi Pribadi Anda dan jangka waktu bagi kami untuk menyimpan Informasi Pribadi Anda. Jika Anda adalah karyawan atau perwakilan dari salah satu klien atau pemasok kami atau calon klien atau pemasok kami, biasanya kami hanya akan mengumpulkan Informasi Pribadi apa pun yang diberikan kepada kami oleh Anda atau perusahaan Anda selama berurusan dengan kami, dan akan menggunakannya hanya untuk tujuan dari urusan itu.
Anda tidak berkewajiban untuk memberikan Informasi Pribadi Anda kepada kami. Namun, tanpa menerima informasi tertentu dari Anda, kami mungkin tidak dapat memberikan layanan kami kepada Anda atau kepada pelanggan atau entitas yang Anda wakili.
Penggunaan situs web kami
Saat Anda mengunjungi situs web kami, dan platform serta sistem yang diakses melaluinya, kami dapat secara otomatis mengumpulkan informasi tentang Anda, termasuk detail akses, alamat IP, statistik web, dan informasi lain yang diperlukan untuk memastikan bahwa situs dan sistem berfungsi dengan baik.
Ketika Anda mengunjungi situs web kami, server mungkin melampirkan “cookie” ke memori komputer Anda. Sebuah “cookie” membantu kami untuk menyimpan informasi tentang bagaimana pengunjung situs web kami menggunakannya dan membuat asumsi tentang informasi apa yang paling menarik bagi Anda. Cookie dan data yang terkait dengannya umumnya tidak termasuk pengenal pribadi, tetapi dapat digunakan, disimpan dan dianalisis dalam sistem TI kami dan oleh host untuk server dan jaringan kami. Jika Informasi Pribadi akan diperoleh dalam proses tersebut, Informasi Pribadi tersebut akan diproses sesuai dengan Kebijakan Privasi ini. Komputer, host server, atau penyedia TI Anda mungkin dapat memungkinkan Anda untuk mengonfigurasi penggunaan web dan profil Anda untuk mengelola informasi apa saja yang dapat diperoleh saat menggunakan situs web kami.
Pengumpulan dari Pihak Ketiga
Jika wajar dan praktis untuk melakukannya, kami akan mengumpulkan Informasi Pribadi Anda hanya dari Anda. Jika Anda memberi kami Informasi Pribadi individu lain mana pun, Anda mengonfirmasi bahwa Anda telah memberi tahu individu tersebut tentang tujuan mengapa Anda memberikan kepada kami Informasi Pribadi individu tersebut dan bahwa Anda telah memperoleh persetujuan individu tersebut untuk memberi kami Informasi Pribadi tersebut. Jika kami mengumpulkan Informasi Pribadi Anda dari sumber pihak ketiga tanpa persetujuan Anda, kami akan memberi tahu Anda nama dan detail lain dari sumber pihak ketiga tersebut.
Pengungkapan Informasi Pribadi
Informasi Pribadi Anda dapat diungkapkan dalam sejumlah keadaan termasuk berikut ini:
- Kepada pihak terkait, kontraktor, penyedia layanan, dan pemasok yang kami gunakan untuk mendukung operasi bisnis kami;
- Kepada klien dan perantara kami yang lain yang mungkin perlu berurusan dengan Anda untuk tujuan yang konsisten dengan bisnis kami;
- Jika Anda menyetujui penggunaan atau pengungkapannya; dan
- Jika diharuskan atau diizinkan oleh hukum.
Dalam keadaan lain, kami tidak menjual, memperdagangkan atau mentransfer Informasi Pribadi.
Pengungkapan dan/atau transfer ke luar yurisdiksi asal Anda
Informasi pribadi Anda tidak akan diberikan kepada pihak ketiga mana pun di luar grup MATCHBOX Exchange, kecuali kepada penyedia layanan resmi yang perlu memroses informasi tersebut untuk menyediakan layanan yang ditugaskan atau kepada pihak ketiga lainnya sebagaimana diizinkan atau diwajibkan oleh Hukum yang Berlaku atau keputusan dari otoritas resmi.
Kami memiliki operasi bisnis di Australia, Singapura, Selandia Baru dan negara-negara lain, dan sebagai bisnis logistik transportasi global kami secara teratur berurusan dengan klien, perantara, dan pemasok yang berbasis di seluruh dunia. Kami bertukar informasi termasuk Informasi Pribadi dengan entitas tersebut untuk tujuan yang ditetapkan dalam Kebijakan Privasi ini. Kami akan melakukan upaya yang wajar untuk meminta penerima Informasi Pribadi untuk mematuhi standar yang sama seperti yang ditetapkan dalam Kebijakan Privasi ini dan Hukum yang Berlaku sehingga dapat memberi Anda standar perlindungan yang menyediakan perlindungan yang memadai untuk Informasi Pribadi Anda dan yang setidaknya sebanding dengan perlindungan dari yurisdiksi asal Anda kecuali untuk beberapa transfer yang diizinkan atau diwajibkan oleh Hukum yang Berlaku.
Peraturan Perlindungan Data Umum Uni Eropa
Jika Anda adalah warga negara Uni Eropa (UE) atau kami mengumpulkan data pribadi tentang Anda dari sumber di Uni Eropa, kami bertujuan untuk memberikan standar perlindungan privasi sesuai dengan yang diwajibkan oleh Peraturan Perlindungan Data Umum (GDPR/General Data Protection Regulation) Uni Eropa mulai tanggal 25 Mei 2018. Selain itu, organisasi yang berbasis di Uni Eropa yang berbagi data subjek dengan kami mungkin mengharuskan kami memenuhi standar GDPR. Komitmen kami dalam Kebijakan ini umumnya sesuai dengan persyaratan GDPR yang berlaku untuk Pengontrol data subjek, dan jika diperlukan, kami akan memenuhi kewajiban GDPR sepenuhnya. Jika Anda memiliki pertanyaan tentang hak Anda atau kewajiban kami untuk tujuan GDPR, silakan hubungi kami.
Penyimpanan dan keamanan Informasi Pribadi
Karena MATCHBOX Exchange mengandalkan sistem pemrosesan data seluruh grup untuk memroses data pribadi yang berkaitan dengan karyawan, kontraktor, agen, pelanggan, dan vendornya; informasi pribadi Anda dapat – dalam konteks tujuan pemrosesan data yang disebutkan di atas – juga akan disimpan dan ditransfer ke grup MATCHBOX Exchange dan lokasi penyedia layanannya di luar negeri, jika perlu.
Untuk melindungi data pribadi Anda dari akses, pengumpulan, penggunaan, pengungkapan, penyalinan, modifikasi, pembuangan, atau risiko serupa yang tidak sah, kami telah memberlakukan tindakan administratif, fisik, dan teknis yang diperlukan dan memadai seperti perlindungan antivirus terbaru, enkripsi, dan penggunaan filter privasi untuk mengamankan semua penyimpanan dan transmisi data pribadi oleh kami, dan mengungkapkan data pribadi baik secara internal maupun kepada penyedia layanan dan agen pihak ketiga resmi kami hanya sesuai dengan kebutuhan untuk mengetahuinya (need-to-know basis).
Namun, Anda harus menyadari bahwa tidak ada metode transmisi melalui Internet atau metode penyimpanan elektronik yang sepenuhnya aman. Meskipun keamanan tidak dapat dijamin, kami berusaha untuk melindungi keamanan informasi Anda dan akan terus meninjau dan meningkatkan langkah-langkah keamanan informasi kami.
Informasi Pribadi Anda akan disimpan untuk jangka waktu yang dianggap oleh MATCHBOX Exchange group sesuai untuk tujuan kami yang ditetapkan di sini dan akan dihapus setelah berakhirnya jangka waktu ini, kecuali diizinkan atau diwajibkan oleh Hukum yang Berlaku. Ketika Informasi Pribadi Anda tidak lagi diperlukan untuk tujuan perolehannya, kami akan mengambil langkah-langkah yang wajar untuk menghancurkan atau menghapus identitas Informasi Pribadi Anda secara permanen (kecuali kami diharuskan atau diberi wewenang oleh hukum untuk menyimpannya).
Hak dan pilihan Anda terkait Informasi Pribadi Anda dan akses kepadanya
Anda dapat mengakses Informasi Pribadi tentang Anda yang kami miliki dan meminta kami untuk memperbarui dan/atau memperbaikinya jika terdapat kesalahan atau kedaluwarsa, atau untuk menghapusnya, dengan tunduk pada pengecualian tertentu untuk melindungi kepentingan publik (misalnya pencegahan atau deteksi kejahatan), kepentingan kami (misalnya pemeliharaan hak istimewa hukum) atau alasan teknis. Jika Anda ingin mengakses Informasi Pribadi Anda, silakan hubungi kami di detail di bawah ini.
Kami akan berusaha untuk memberikan daftar lengkap tentang Informasi Pribadi Anda, dan memperbaiki atau menghapus Informasi Pribadi Anda setelah menerima permintaan dari Anda. Kami dapat mengenakan biaya administrasi untuk memberikan salinan Informasi Pribadi Anda.
Dalam rangka melindungi Informasi Pribadi Anda, kami mungkin memerlukan identifikasi dari Anda sebelum mengeluarkan informasi yang diminta dan akan menerapkan permintaan Anda atau memperkenankan Anda menggunakan hak-hak ini dalam banyak kasus secara tepat waktu.
Menjaga Kualitas Informasi Pribadi Anda
Penting bagi kami bahwa Informasi Pribadi Anda selalu terbaru. Kami akan mengambil langkah-langkah yang wajar untuk memastikan bahwa Informasi Pribadi Anda akurat, lengkap, dan terbaru. Jika Anda menemukan bahwa informasi yang kami miliki tidak mutakhir atau tidak akurat, mohon beri tahu kami sesegera mungkin sehingga kami dapat memperbarui catatan kami dan memastikan kami dapat terus memberikan layanan berkualitas kepada Anda.
Anda dapat menarik persetujuan Anda kepada kami untuk menyimpan Informasi Pribadi Anda kapan saja, kecuali hanya jika penarikan persetujuan Anda dibatasi oleh Hukum yang Berlaku.
Pembaruan Kebijakan
Kebijakan ini dapat berubah dari waktu ke waktu dan tersedia di situs web kami. Penggunaan Anda yang berkelanjutan atas situs web, aplikasi situs web, dan layanan kami setelah perubahan tersebut diberitahukan kepada Anda berarti merupakan persetujuan Anda terhadap Kebijakan Privasi yang telah diubah.
Keluhan dan Pertanyaan Mengenai Kebijakan Privasi
Jika Anda memiliki pertanyaan atau keluhan tentang Kebijakan Privasi kami atau bagaimana cara kami menangani Informasi Pribadi Anda, silakan hubungi kami di:
MATCHBOX Exchange Pte Ltd Centennial Tower, Level 18, 3 Temasek Avenue 039190
MATCHBOX Exchange Pty Ltd
Level 22, 120 Spencer Street, Melbourne, Victoria 3000, AU
help@matchboxexchange.com
Jika Anda tidak puas dengan cara kami menangani keluhan atau pertanyaan Anda, Anda dapat menghubungi satu atau beberapa badan berikut ini:
Australia
Office of the Australian Information Commissioner (Dinas Komisi Informasi Australia)
www.oaic.gov.au 1300 363 992 enquiries@oaic.gov.au
Singapura
Singapore Personal Data Protection Commission (Komisi Perlindungan Data Pribadi Singapura)
https://www.pdpc.gov.sg/Individuals/Complaints-and-Reviews/Report-a-Personal-Data-Protection-Concern/Personal-Data-Protection-Complaint +65 5377 3131
Filipina
Philippine National Privacy Commission (Komisi Privasi Nasional Filipina)
https://www.privacy.gov.ph +632 8234-2228 info@privacy.gov.ph
Malaysia
Malaysian Personal Data Protection Department (Jabatan Perlindungan Data Pribadi Malaysia)
https://www.pdp.gov.my/jpdpv2/?lang=en +603-8000 8000
Thailand
PDPA Expert Committee at the Office of the Personal Data Protection Committee (Komite Ahli PDPA di Dinas Komite Perlindungan Data Pribadi)
Vietnam
Vietnam Competition and Consumer Protection Agency (Lembaga Perlindungan Konsumen dan Persaingan Usaha Vietnam, antara lainnya).
1. Introduction to Matchbox Exchange
(a) MATCHBOX Exchange Pty Ltd (Australian Company Number 612 365 796) of address at Level 22, 120 Spencer St Melbourne VIC 3000 Australia and MATCHBOXExchange Pte Limited (UEN 201940877K ) of address at Centennial Towers, level 18, 3 Temasek Ave, Singapore 039190 and their subsidiaries, affiliates and corporate group companies (MATCHBOX Exchange, we, our, us) respect the privacy of visitors to its website at www.matchboxexchange.com (https://www.matchboxexchange.com) (Site) and customers (collectively, you, yours) under applicable privacy laws.
(b) These laws regulate how we collect, hold, use and disclose personal information (as defined in those laws) about you and other individuals.
2. Purpose of this Privacy Policy
(a) This Privacy Policy sets out the basis of how and when we collect your personal or other information, what it is used for, who uses it, and when and to whom it may be disclosed to others. This Privacy Policy includes details on how you can access your personal information or correct it.
(b)This Privacy Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
(c) This Privacy Policy incorporates and includes automatically our Site Terms of Use (/TermsOfUse) and, where you have registered an account with us, our Customer Terms and Conditions (/TermsAndConditions), in each case as amended by us from time to time.
(d) Local Privacy Policies:
(a) Section 13 Local Privacy Policy – Taiwan below also explains additional Local Privacy Policy terms applicable if you are in Taiwan and gives additional information on how we locally handle your Personal Information, including how and when information might be collected, how that information might be used, who might use it, and when and to who it may be disclosed.
3. When this Privacy Policy applies
(a) This Privacy Policy is effective on the date set out at the beginning.
(b) It applies to your use of this Site and all of our applications, services (including payment services), products and tools (collectively the Services) regardless of how you access or use these Services including access via mobile devices and apps.
(c) It applies when you use our Services, create a new account with us, provide us with information via a web form, add or update information in your account, participate in online discussions or otherwise interact with us.
(d) If you do not agree to this Privacy Policy or our Site Terms of Use (/TermsOfUse) or, where you have registered an account with us, our Customer Terms and Conditions (/TermsAndConditions), then you must discontinue using our Site and products and services. If you continue to use or access our Site or you purchase our products and services, you are deemed to have read and agreed to be bound by them.
(e) Subject to any Local Privacy Policy, we have the right to amend this Privacy Policy from time to time and you agree to be bound by the Privacy Policy as amended from such date that it is posted on the Site or provided to you (whichever is earlier).
4. What is Personal Information?
(a) In this Privacy Policy, “Personal Information” is information or an opinion about you that can be used to identify you. If the information we collect personally identifies you, or you are reasonably identifiable from it, then it will be Personal Information.
5. What Personal Information do we collect?
(a) Examples of Personal Information we may collect about you are the following:
(a) name, email address and user name
(b) gender
(c) business name and tax identification number (such as when setting up an account or later) (such as ABN or VAT number)
(d) job title
(e) address
(f) phone number
(g) details of the products and services which you purchased from us or enquired about and transaction data
(h) financial information (such as to establish an account with us to pay the fees we charge)
(i) billing address
(j) other additional identification data (such as social security number or date of birth) that you provide
(k) credit card details
(l) financial institution account details
(m) usage of the systems we manage
(n) your location or country including your IP address and the location data of your mobile device
(o) delivery information
(p) content that you share through our messaging tools
(q) your interests and preferences
(r) your browsing history and communications with us including computer and connection information, such as statistics regarding your use of services, information on data traffic to and from websites, referral URL, information on advertisements, your access times, your language settings and your weblog information
(s) additional information you may provide through a web form or by updating or adding information to your account, by participating in discussions, enquiries, dispute resolution, customer service calls recorded with your consent or if you contact us for any other reason
regarding our Services
(t) other data that we are required or entitled by applicable law to collect and process and that we need for your authentication or identification, or for the verification of the data we collect.
(b) If you do not provide us with the information, we request or if we cannot collect this information from other sources, we may not be able to provide you with our Services.
6. How do we collect, use and disclose Personal Information?
(a) When we collect Personal Information we will, where lawfully required or appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. If you are an employee or representative of one of our current or prospective clients or suppliers,
we will usually only collect whatever Personal Information is provided to us by you or your employer in the course of dealing with us, and use it only for the purpose of those dealings.
(b) You are under no obligation to provide your Personal Information to us. However, without receiving certain information from you, we may not be able to provide our Services to you or any other relevant customer.
(c) Collection:
(a) Personal Information is obtained in many ways including correspondence, by telephone and by email, via our Site and application, from media and publications, from other publicly available sources, from cookies and from third parties.
(b) We collect your Personal Information when you use our Services, create a new account, provide us with information via a web form, add or update information in your account, participate in online discussions or otherwise interact with us.
(c) We also collect Personal Information from other sources (such as our other corporate family members, credit agencies or bureaus, and other data brokers).
(d) We may also collect data from data providers such as know your customer/identity verification, demographic, interest-based and online advertising related data.
(e) When you visit our Site, and the platforms and systems accessed through it, we may automatically collect Personal Information about you, including details of access, IP addresses, web statistics and other information which is required to ensure that the site and systems are
functioning properly.
(d) Use and Legal Basis:
(a) We collect your Personal Information for the primary purpose of providing our Services to you and to our clients, providing information to our clients, suppliers and intermediaries in the course of operating our Services, and for marketing.
(b) We may also use your Personal Information for secondary purposes closely related to these primary purposes, in circumstances where you would reasonably expect such use or disclosure.
(c) We process your Personal Information to provide and improve our Services, to provide you with a personalised user experience on this Site, to contact you about your account and our Services, to provide customer service, to provide you with personalised advertising and marketing communications, and to detect, prevent, mitigate and investigate fraudulent or illegal activity and to comply with legal obligations to which we are subject.
(d) We may share your Personal Information with third parties, including service providers acting on our behalf, regulators and law enforcement agencies, third parties based on statutory information claims against us, third parties who are involved in judicial proceedings, credit agencies, bureaus or associations, for these purposes.
(e) In addition, we may disclose your personal information to:
(a) others as necessary to provide the Services, including government or regulatory authorities of the country of transit or destination for customs, quarantine or duty or tax clearance purposes, or for security screening
(b) others as necessary to provide you with access to the Sites and external IT service providers to assist in ensuring the security of our computer network is maintained.
(c) your authorised representatives or your legal advisers (e.g. when requested by you to do so)
(d) our professional advisers, including our accountants, auditors and lawyers
(e) if we are taken over by another company (takeover company) to the takeover company in respect of which you are a customer or a potential customer
(f) We may share your Personal Information among MATCHBOXExchange corporate family members in order to fulfil our contract with you under the Customer Terms and Conditions.
(g) With your consent, we process your Personal Information for the following purposes:
(a) For personalisation, measurement and improvement of our and third-party advertisements in our online offerings, the online offerings of other MatchboxExchange corporate family members or third parties.
(b) Marketing communications by telephone or electronic mail (such as email or SMS), including communications by other MatchboxExchange corporate family members or by third parties, unless these communications are permitted without your consent under applicable law. We may engage third parties to send marketing communications on our behalf.
(c) Processing of your precise location data to provide location-based services.
(d) Processing of your Personal Information on the basis of your consent, which you have given so that we or third parties can enable you to use certain services or make them available to you.
You can find information about your right to withdraw your consent below under Section 11 Stopping our use of your Personal Information.
(e) Cookies:
(a) When you visit our Site, the server may attach a “cookie” to your computer’s memory.
(b) A “cookie” assists us to store information about how visitors to our Site use it and to make assumptions about what information may be of most interest to you.
(c) Cookies and the data associated with them do not generally include personal identifiers, but they may be used, stored and analysed in our IT systems and by the hosts for our servers and network. It is possible that Personal Information will be captured in those processes.
(d) Your computer, server host or IT provider may allow you to configure your web usage and profile to manage what information is captured when using our Site.
(f) Disclosure of Personal Information:
(a) Your Personal Information may be disclosed in a number of circumstances including the following:
(a) to our MatchboxExchange corporate family members, contractors, service providers and suppliers we use to support the operations of our business;
(b) to our other clients and intermediaries that may need to deal with you for purposes consistent with our business;
(c) where you consent to the use or disclosure; or
(d) where required or authorised by law.
(b) Otherwise, we do not sell or trade in your Personal Information.
7. Disclosure and transfers of your Personal Information outside Australia or your location
(a) Some recipients of your Personal Information are located in Australia and outside of Australia or your country or have offices in countries where data protection laws may provide a different level of protection than the laws where you are located.
(b) When transferring personal data to such recipients, we provide appropriate safeguards.
(c) Our corporate family members have business operations in:
(a) Australia
(b) Indonesia
(c) Israel
(d) Malaysia
(e) New Zealand
(f) Singapore
(g) South Korea
(h) Taiwan
(i) Thailand
(j) The Philippines
(k) Vietnam
and other countries, and as a global transportation logistics business we regularly deal with clients, intermediaries and suppliers based all over the world.
(d) We exchange information including Personal Information with those entities in those locations and service providers who are based there, in the European Union or United States of America or Canada.
(e) When we transfer or disclose your Personal Information collected in Australia to outside Australia or collected outside Australia to Australia or our other locations of operation, we take reasonable steps to ensure that the overseas recipient does not breach the applicable privacy laws in relation to the information and we require them to comply with the same standards set out in this Privacy Policy and the Australian Privacy Principles.
8. Security of Personal Information
(a) We take reasonable steps aimed at ensuring your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure and use technical and organisational security measures for that purpose.
(b) We endeavour to ensure the Personal Information we collect, use and disclose is correct, complete and up-to-date.
9. Access to your Personal Information
(a) You may access the Personal Information we hold about you and require us to update and/or correct it if it is wrong or out of date, subject to certain exceptions. If you wish to access your Personal Information, please contact us on the details set out in Section 12 Privacy Policy Complaints and Enquiries below.
(b) MATCHBOXExchange will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
(c) In order to protect your Personal Information we may require identification from you before releasing the requested information.
(d) Access will be provided unless there is a legal or administrative reason for denying or limiting access, as permitted by the applicable privacy
law, in which case we will let you know the reason for denial of access.
10. Maintaining the quality of your Personal Information
(a) It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable (see Section 12 Privacy Policy Complaints and Enquiries below) so we can update our records as appropriate and ensure we can continue to provide quality services to you.
11. Stopping our use of your Personal Information
(a) When your Personal Information is no longer needed for the purpose for which it was obtained or under applicable law, we will take reasonable steps to destroy or permanently de-identify your Personal Information (unless we are required or authorised by applicable law to retain it).
(b) You may unsubscribe from our promotion mailing / marketing lists at any time by using the “unsubscribe” function in a communication, or by contacting us in writing at the details set out in Section 12 Privacy Policy Complaints and Enquiries below.
12. Privacy Policy Complaints and Enquiries
(a) If you have any queries or complaints about our Privacy Policy or how we have handled your Personal Information, please contact us at:
MATCHBOX Exchange Pty Ltd
120 Spencer Street, Melbourne, VIC 3000
help@matchboxexchange.com (mailto:help@matchboxexchange.com)
+61 1300 919 649 (tel:+611300919649)(AU)
(b) If you are not satisfied with how we handle your complaint or enquiry, you may contact your data privacy regulator for your local jurisdiction
which may be as set out below.
| 1 | Australia | The Office of the Australian Information Commissioner www.oaic.gov.au (www.oaic.gov.au) 1300 363 992 |
| 2 | Indonesia | Minister of Communication and Informatics www.kominfo.go.id (www.kominfo.go.id) |
| 3 | Israel | The Privacy Protection Authority www.gov.il/en/departments/the_privacy_protection_authority (www.gov.il/en/departments/the_privacy_protection_authority) 073-3928555 |
| 4 | Malaysia | Malaysia Malaysian Personal Data Protection Department https://www.pdp.gov.my/jpdpv2/?lang=en (https://www.pdp.gov.my/jpdpv2/?lang=en) +603-8000 8000 |
| 5 | New Zealand |
Office of the Privacy Commissioner (New Zealand) www.privacy.org.nz (www.privacy.org.nz) 0800 803 909 |
| 6 | 6 Philippines | Philippine National Privacy Commission https://www.privacy.gov.ph (https://www.privacy.gov.ph) +632 8234-2228 |
| 7 | Singapore | Singapore Personal Data Protection Commission https://www.pdpc.gov.sg/Individuals/Complaints-and-Reviews/Report-a-Personal-Data-Protection-Concern/Personal-DataProtection-Complaint (https://www.pdpc.gov.sg/Individuals/Complaints-and-Reviews/Report-a-Personal-Data-ProtectionConcern/Personal-Data-Protection-Complaint) +65 5377 3131 |
| 8 | South Korea |
Personal Information Protection Commission (03171) 209, Sejong-daero, Jongno-gu, Seoul, Korea Rep., 4th floor, Government Complex Seoul, Personal Information Protection Commission www.pipc.go.kr (www.pipc.go.kr) |
| 9 | Taiwan | Ministry of Economic Affairs,R.O.C. https://www.moea.gov.tw (https://www.moea.gov.tw) |
| 10 | Thailand | PDPA Expert Committee at the Office of the Personal Data Protection Committee www.mdes.go.th (www.mdes.go.th) |
| 11 | Vietnam | Vietnam Competition and Consumer Protection Agency Ministry of Public Security Ministry of Information and Communication www.mps.gov.vn (www.mps.gov.vn) https://english.mic.gov.vn/Pages/home.aspx (https://english.mic.gov.vn/Pages/home.aspx ) |
13. Local Privacy Policy – Taiwan
If you are in Taiwan, the following additionally applies to you.
(a) “Personal Information” also includes personal data as that term is defined in Article 2 of the Taiwan Personal Data Protection Act (PDPA) which includes information that may be used to directly or indirectly identify a natural person.
(b) Where under section 3 we intend to make changes to this Privacy Policy and the changes are significant, we will provide a more prominent notice (including, for certain services, email notification) to you of those Privacy Policy changes.
(c) We provide information about those from whom we collect Personal Information about you from other sources (other than directly from you,
as the data subject) such as our other corporate family members, credit agencies or bureaus, and other data brokers or data providers such as know
your customer/identity verification, demographic, interest-based and online advertising related data at the following link: SubProcessors (/PrivacyPolicy/SubProcessors) which we will update from time to time as these change.
(d) We use your Personal Information within the following jurisdictions
(a) Taiwan
(b) Australia
(c) Indonesia
(d) Israel
(e) Malaysia
(f) New Zealand
(g) Singapore
(h) South Korea
(i) Thailand
(j) The Philippines
(k) Vietnam
(l) the European Union
(m) the United States of America
(n) Canada
until we complete the collection purposes.
(e) You may exercise your right to delete or discontinue the usage of your Personal Information under local Taiwan law. When you request us to for deleting the information, MATCHBOXExchange reserves the right to communicate with you via email with respect to identity verification, important contact confirmation, notices or changes arising out of or related to this event. To protect mutual rights and interests, MATCHBOXExchange will retain communication history of your deleting request as a record for future reference.
1. Introduction to Matchbox Exchange
(a) MATCHBOX Exchange Pty Ltd (Australian Company Number 612 365 796) of address at Level 22, 120 Spencer St Melbourne VIC 3000 Australia and MATCHBOXExchange Pte Limited (UEN 201940877K ) of address at Centennial Towers, level 18, 3 Temasek Ave, Singapore 039190 and their subsidiaries, affiliates and corporate group companies (MATCHBOX Exchange, we, our, us) respect the privacy of visitors to its website at www.matchboxexchange.com (https://www.matchboxexchange.com) (Site) and customers (collectively, you, yours) under applicable privacy laws.
(b) These laws regulate how we collect, hold, use and disclose personal information (as defined in those laws) about you and other individuals.
2. Purpose of this Privacy Policy
(a) This Privacy Policy sets out the basis of how and when we collect your personal or other information, what it is used for, who uses it, and when and to whom it may be disclosed to others. This Privacy Policy includes details on how you can access your personal information or correct it.
(b) This Privacy Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
(c) This Privacy Policy incorporates and includes automatically our Site Terms of Use (/TermsOfUse) and, where you have registered an account with us, our Customer Terms and Conditions (/TermsAndConditions), in each case as amended by us from time to time
(d) Local Privacy Policies:
(a) Section 13 Local Privacy Policy – Taiwan below also explains additional Local Privacy Policy terms applicable if you are in Taiwan and gives additional information on how we locally handle your Personal Information, including how and when information might be collected, how that information might be used, who might use it, and when and to who it may be disclosed.
(b) Section 14 Local Privacy Policy – India below also explains additional Local Privacy Policy terms applicable if you are in India, and gives additional information on how we locally handle your Personal Information, including Sensitive Personal Data or Information as defined under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (“SPDI Rules”), and how and when information might be collected, how that information might be used, who might use it, and when and to whom it may be disclosed.
3. When this Privacy Policy applies
(a) This Privacy Policy is effective on the date set out at the beginning.
(b) It applies to your use of this Site and all of our applications, services (including payment services), products and tools (collectively the Services) regardless of how you access or use these Services including access via mobile devices and apps.
(c) It applies when you use our Services, create a new account with us, provide us with information via a web form, add or update information in your account, participate in online discussions or otherwise interact with us.
(d) If you do not agree to this Privacy Policy or our Site Terms of Use (/TermsOfUse) or, where you have registered an account with us, our Customer Terms and Conditions (/TermsAndConditions), then you must discontinue using our Site and products and services. If you continue to use or access our Site or you purchase our products and services, you are deemed to have read and agreed to be bound by them.
(e) Subject to any Local Privacy Policy, we have the right to amend this Privacy Policy from time to time and you agree to be bound by the Privacy Policy as amended from such date that it is posted on the Site or provided to you (whichever is earlier).
4. What is Personal Information?
(a) In this Privacy Policy, “Personal Information” is information or an opinion about you that can be used to identify you. If the information we collect personally identifies you, or you are reasonably identifiable from it, then it will be Personal Information.
5. What Personal Information do we collect?
(a) Examples of Personal Information we may collect about you are the following:
(a) name, email address and user name
(b) gender
(c) business name and tax identification number (such as when setting up an account or later) (such as ABN or VAT number)
(d) job title
(e) address
(f) phone number
(g) details of the products and services which you purchased from us or enquired about and transaction data
(h) financial information (such as to establish an account with us to pay the fees we charge)
(i) billing address
(j) other additional identification data (such as social security number or date of birth) that you provide
(k) credit card details
(l) financial institution account details
(m) usage of the systems we manage
(n) your location or country including your IP address and the location data of your mobile device
(o) delivery information
(p) content that you share through our messaging tools
(q) your interests and preferences
(r) your browsing history and communications with us including computer and connection information, such as statistics regarding your use of services, information on data traffic to and from websites, referral URL, information on advertisements, your access times, your language settings and your weblog information
(s) additional information you may provide through a web form or by updating or adding information to your account, by participating in discussions, enquiries, dispute resolution, customer service calls recorded with your consent or if you contact us for any other reason regarding our Services
(t) other data that we are required or entitled by applicable law to collect and process and that we need for your authentication or identification, or for the verification of the data we collect.
(b) If you do not provide us with the information, we request or if we cannot collect this information from other sources, we may not be able to provide you with our Services.
6. How do we collect, use and disclose Personal Information?
(a) When we collect Personal Information we will, where lawfully required or appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. If you are an employee or representative of one of our current or prospective clients or suppliers, we will usually only collect whatever Personal Information is provided to us by you or your employer in the course of dealing with us, and use it only for the purpose of those dealings.
(b) You are under no obligation to provide your Personal Information to us. However, without receiving certain information from you, we may not be able to provide our Services to you or any other relevant customer.
(c) Collection:
(a) Personal Information is obtained in many ways including correspondence, by telephone and by email, via our Site and application, from media and publications, from other publicly available sources, from cookies and from third parties.
(b) We collect your Personal Information when you use our Services, create a new account, provide us with information via a web form, add or update information in your account, participate in online discussions or otherwise interact with us.
(c) We also collect Personal Information from other sources (such as our other corporate family members, credit agencies or bureaus, and other data brokers).
(d) We may also collect data from data providers such as know your customer/identity verification, demographic, interest-based and online advertising related data.
(e) When you visit our Site, and the platforms and systems accessed through it, we may automatically collect Personal Information about you, including details of access, IP addresses, web statistics and other information which is required to ensure that the site and systems are functioning properly.
(d) Use and Legal Basis:
(a) We collect your Personal Information for the primary purpose of providing our Services to you and to our clients, providing information to our clients, suppliers and intermediaries in the course of operating our Services, and for marketing.
(b) We may also use your Personal Information for secondary purposes closely related to these primary purposes, in circumstances where you would reasonably expect such use or disclosure.
(c) We process your Personal Information to provide and improve our Services, to provide you with a personalised user experience on this Site, to contact you about your account and our Services, to provide customer service, to provide you with personalised advertising and marketing communications, and to detect, prevent, mitigate and investigate fraudulent or illegal activity and to comply with legal obligations to which we are subject.
(d) We may share your Personal Information with third parties, including service providers acting on our behalf, regulators and law enforcement agencies, third parties based on statutory information claims against us, third parties who are involved in judicial proceedings, credit agencies, bureaus or associations, for these purposes.
(e) In addition, we may disclose your personal information to:
(a) others as necessary to provide the Services, including government or regulatory authorities of the country of transit or destination for customs, quarantine or duty or tax clearance purposes, or for security screening
(b) others as necessary to provide you with access to the Sites and external IT service providers to assist in ensuring the security of our computer network is maintained.
(c) your authorised representatives or your legal advisers (e.g. when requested by you to do so)
(d) our professional advisers, including our accountants, auditors and lawyers
(e) if we are taken over by another company (takeover company) to the takeover company in respect of which you are a customer or a potential customer
(f) We may share your Personal Information among MATCHBOXExchange corporate family members in order to fulfil our contract with you under the Customer Terms and Conditions.
(g) With your consent, we process your Personal Information for the following purposes:
(a) For personalisation, measurement and improvement of our and third-party advertisements in our online offerings, the online offerings of other MatchboxExchange corporate family members or third parties.
(b) Marketing communications by telephone or electronic mail (such as email or SMS), including communications by other MatchboxExchange corporate family members or by third parties, unless these communications are permitted without your consent under applicable law. We may engage third parties to send marketing communications on our behalf.
(c) Processing of your precise location data to provide location-based services.
(d) Processing of your Personal Information on the basis of your consent, which you have given so that we or third parties can enable you to use certain services or make them available to you. You can find information about your right to withdraw your consent below under Section 11 Stopping our use of your Personal Information.
(e) Cookies:
(a) When you visit our Site, the server may attach a “cookie” to your computer’s memory.
(b) A “cookie” assists us to store information about how visitors to our Site use it and to make assumptions about what information may be of most interest to you.
(c) Cookies and the data associated with them do not generally include personal identifiers, but they may be used, stored and analysed in our IT systems and by the hosts for our servers and network. It is possible that Personal Information will be captured in those processes.
(d) Your computer, server host or IT provider may allow you to configure your web usage and profile to manage what information is captured when using our Site.
(f) Disclosure of Personal Information:
(a) Your Personal Information may be disclosed in a number of circumstances including the following:
(a) to our MatchboxExchange corporate family members, contractors, service providers and suppliers we use to support the operations of our business;
(b) to our other clients and intermediaries that may need to deal with you for purposes consistent with our business;
(c) where you consent to the use or disclosure; or
(d) where required or authorised by law.
(b) Otherwise, we do not sell or trade in your Personal Information.
7. Disclosure and transfers of your Personal Information outside Australia or your location
(a) Some recipients of your Personal Information are located in Australia and outside of Australia or your country or have offices in countries where data protection laws may provide a different level of protection than the laws where you are located.
(b) When transferring personal data to such recipients, we provide appropriate safeguards.
(c) Our corporate family members have business operations in:
(a) Australia
(b) Indonesia
(c) Israel
(d) Malaysia
(e) New Zealand
(f) Singapore
(g) South Korea
(h) Taiwan
(i) Thailand
(j) The Philippines
(k) Vietnam
(l) India
and other countries, and as a global transportation logistics business we regularly deal with clients, intermediaries and suppliers based all over the world.
(d) We exchange information including Personal Information with those entities in those locations and service providers who are based there, in the European Union or United States of America or Canada.
(e) When we transfer or disclose your Personal Information collected in Australia to outside Australia or collected outside Australia to Australia or our other locations of operation, we take reasonable steps to ensure that the overseas recipient does not breach the applicable privacy laws in relation to the information and we require them to comply with the same standards set out in this Privacy Policy and the Australian Privacy Principles.
8. Security of Personal Information
(a) We take reasonable steps aimed at ensuring your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure and use technical and organisational security measures for that purpose.
(b) We endeavour to ensure the Personal Information we collect, use and disclose is correct, complete and up-to-date.
9. Access to your Personal Information
(a) You may access the Personal Information we hold about you and require us to update and/or correct it if it is wrong or out of date, subject to certain exceptions. If you wish to access your Personal Information, please contact us on the details set out in Section 12 Privacy Policy Complaints and Enquiries below.
(b) MATCHBOXExchange will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
(c) In order to protect your Personal Information we may require identification from you before releasing the requested information.
(d) Access will be provided unless there is a legal or administrative reason for denying or limiting access, as permitted by the applicable privacy law, in which case we will let you know the reason for denial of access.
10. Maintaining the quality of your Personal Information
(a) It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as
practicable (see Section 12 Privacy Policy Complaints and Enquiries below) so we can update our records as appropriate and ensure we can continue to provide quality services to you.
11. Stopping our use of your Personal Information
(a) When your Personal Information is no longer needed for the purpose for which it was obtained or under applicable law, we will take reasonable steps to destroy or permanently de-identify your Personal Information (unless we are required or authorised by applicable law to
retain it).
(b) You may unsubscribe from our promotion mailing / marketing lists at any time by using the “unsubscribe” function in a communication, or by contacting us in writing at the details set out in Section 12 Privacy Policy Complaints and Enquiries below.
12. Privacy Policy Complaints and Enquiries
(a) If you have any queries or complaints about our Privacy Policy or how we have handled your Personal Information, please contact us at:
MATCHBOX Exchange Pty Ltd
120 Spencer Street, Melbourne, VIC 3000
help@matchboxexchange.com (mailto:help@matchboxexchange.com)
+61 1300 919 649 (tel:+611300919649)(AU)
(b) If you are not satisfied with how we handle your complaint or enquiry, you may contact your data privacy regulator for your local jurisdiction which may be as set out below.
| 1 | Australia | The Office of the Australian Information Commissioner www.oaic.gov.au (www.oaic.gov.au) 1300 363 992 |
| 2 | Indonesia | Minister of Communication and Informatics www.kominfo.go.id (www.kominfo.go.id) |
| 3 | Israel | The Privacy Protection Authority www.gov.il/en/departments/the_privacy_protection_authority (www.gov.il/en/departments/the_privacy_protection_authority) 073-3928555 |
| 4 | Malaysia | Malaysia Malaysian Personal Data Protection Department https://www.pdp.gov.my/jpdpv2/?lang=en (https://www.pdp.gov.my/jpdpv2/?lang=en) +603-8000 8000 |
| 5 | New Zealand |
Office of the Privacy Commissioner (New Zealand) www.privacy.org.nz (www.privacy.org.nz) 0800 803 909 |
| 6 | 6 Philippines | Philippine National Privacy Commission https://www.privacy.gov.ph (https://www.privacy.gov.ph) +632 8234-2228 |
| 7 | Singapore | Singapore Personal Data Protection Commission https://www.pdpc.gov.sg/Individuals/Complaints-and-Reviews/Report-a-Personal-Data-Protection-Concern/Personal-DataProtection-Complaint (https://www.pdpc.gov.sg/Individuals/Complaints-and-Reviews/Report-a-Personal-Data-ProtectionConcern/Personal-Data-Protection-Complaint) +65 5377 3131 |
| 8 | South Korea |
Personal Information Protection Commission (03171) 209, Sejong-daero, Jongno-gu, Seoul, Korea Rep., 4th floor, Government Complex Seoul, Personal Information Protection Commission www.pipc.go.kr (www.pipc.go.kr) |
| 9 | Taiwan | Ministry of Economic Affairs,R.O.C. https://www.moea.gov.tw (https://www.moea.gov.tw) |
| 10 | Thailand | PDPA Expert Committee at the Office of the Personal Data Protection Committee www.mdes.go.th (www.mdes.go.th) |
| 11 | Vietnam | Vietnam Competition and Consumer Protection Agency Ministry of Public Security Ministry of Information and Communication www.mps.gov.vn (www.mps.gov.vn) https://english.mic.gov.vn/Pages/home.aspx (https://english.mic.gov.vn/Pages/home.aspx ) |
13. Local Privacy Policy – Taiwan
If you are in Taiwan, the following additionally applies to you.
(a) “Personal Information” also includes personal data as that term is defined in Article 2 of the Taiwan Personal Data Protection Act (PDPA) which includes information that may be used to directly or indirectly identify a natural person.
(b) Where under section 3 we intend to make changes to this Privacy Policy and the changes are significant, we will provide a more prominent notice (including, for certain services, email notification) to you of those Privacy Policy changes.
(c) We provide the following information about those from whom we collect Personal Information about you from other sources (other than directly from you, as the data subject) such as our other corporate family members, credit agencies or bureaus, and other data brokers or data providers such as know your customer/identity verification, demographic, interest-based and online advertising related data:
(d) Sub-Processors (/PrivacyPolicy/SubProcessors)
(e) We use your Personal Information within the following jurisdictions
(a) Taiwan
(b) Australia
(c) Indonesia
(d) Israel
(e) Malaysia
(f) New Zealand
(g) Singapore
(h) South Korea
(i) Thailand
(j) The Philippines
(k) Vietnam
(l) the European Union
(m) the United States of America
(n) Canada
(o) India
until we complete the collection purposes.
(f) You may exercise your right to delete or discontinue the usage of your Personal Information under local Taiwan law. When you request us to for deleting the information, MATCHBOX Exchange reserves the right to communicate with you via email with respect to identity verification, important contact confirmation, notices or changes arising out of or related to this event. To protect mutual rights and interests, MATCHBOX Exchange will retain communication history of your deleting request as a record for future reference.
14. Local Privacy Policy – India
If you are in India, the following additionally applies to you.
(a) In sub-section 1 (a), reference to “MATCHBOX Exchange”, “we”, “our”, “us” will mean MatchBox Container Logistics Private Limited (Corporate Identification Number U72900MP2021FTC056747) of the address 78-A, Parshwanath Nagar Indore Indore MP 452009 India, and/or any other affiliate company actually providing you the relevant Services.
(b) It is generally clarified that “Personal Information” also includes Sensitive Personal Data and/or Information as defined under the SPDI Rules.
(c) In sub-section (a) of Section 5, the indicative list as well as the type of Personal Information, intended to be collected in general, is subject to applicable local laws in India. Specifically, in compliance with the Reserve Bank of India’s Guidelines on Regulation of Payment Aggregators and Payment Gateways, we will not be storing your actual credit card information at any time, except (i) in tokenised form; and/or (ii) storage of the last four digits of your credit card number for account reconciliation purposes only. Further, we will not be collecting or storing any Personal Information, that is expressly barred by the operation of any laws or regulations in India.
(d) For sub-section (c) of Section 6, it is clarified that for any Sensitive Personal Information we collect from you, we will seek your consent before collection of such information.
(e) For sub-section (d) of Section 6; it is clarified that the scope of this sub-section will be limited to what is legally permissible in India and necessary for us to provide our Services to you.
(f) For sub-section (f) of Section 6 to the extent reasonably possible, we provide details including the names and addresses of all those entities, with whom your Personal Information may be disclosed, at the following link: Sub-Processors (/PrivacyPolicy/SubProcessors), which we will update from time to time as these change.
(g) The title of Section 7 (“Disclosure and transfers of your Personal Information outside Australia or your location”), shall be deemed be read as “Disclosure and transfer of your Personal Information Outside India or your location”.
(h) Section 7 (a) shall be deemed to have been substituted with the following:
“Some recipients of your Personal Information may be located outside of India in countries where data protection laws may be different than the laws of India. Notwithstanding anything, we will not disclose or transfer your Sensitive Personal information to any such recipients or
offices situated in a country outside India, that do not maintain the same level of data protection as mandated in India, or to which you’ve not consented.”
(i) For sub-clause (b) of Section 9, it is clarified that we will levy no administrative or other charges for you to access or request a copy of your
Personal Information.
(j) Under Section 11, you may exercise your right to withdraw your consent to our collection of any or all of your personal information at any
time. Such a request must be us in writing at the details set out in Section 12 Privacy Policy Complaints and Enquiries above. In such cases, we
reserve the right to discontinue your access to our Site or your right to purchase our products and services.
(k) Under Section 11, clause (a) shall be deemed to have been replaced with the following:
If you have any queries or complaints about our Privacy Policy or how we have handled your Personal Information, please contact MatchBox
India’s Grievance Officer at the details below:
Name: Bilawal Sheikh
Email: privacy@matchboxexchange.com (mailto:privacy@matchboxexchange.com)
Phone: +91 8283872621 (tel:+918283872621)
Acknowledgment of the privacy policy, changes
This privacy policies applies from 02 Feb, 2023.
Previous privacy policies can be found below.
– 08 Apr, 2022 to 01 Feb, 2023. (/PrivacyPolicy?legalDocumentId=10)